Administrative Team Lead

Job title: Administrative Team Lead

Company: Canadian Back Institute

Job description: Description :

Administrative Team Lead – Yarmouth, NS

The health and safety of our staff are our #1 priority. As you care for others, CBI Health will care for you. CBI Health has safety measures in place to keep you, your family, and your clients safe. Our approach to virtual care incorporates the use of advanced, secure virtual technology, and a full-service client concierge, to deliver effective treatment where you are able to connect directly with your clients to assist in their care as well as facilitate consultations. By joining our team, you’ll be part of an award-winning company, recognized as one of Canada’s Best Managed Companies, Platinum Member, and Canada’s 10 Most Admired Company Cultures. At CBI Health, we’re dedicated to improving lives from our patients to our collaborative team.

An interesting career opportunity for an inspiring, efficient administration professional to play a vital front-line role within CBI Health Group by ensuring operational excellence and high standards in the delivery of Rehab Outpatient Clinic services. You will lead a small administrative team in ensuring the consistent execution of established systems, structures, and processes that lead to superior business performance. Leading by example, you will provide staff coaching and mentoring, and generally facilitate the efficient daily operation of the rehab clinic while seeing to it that all processes align with accepted Best Practices in Nova Scotia.

Take an inside look at what you’ll do each day:

• Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management.
• Utilize available resources (reports, tracking tools) to identify gaps in operational execution, address action planning with administrative staff and/or process improvement, and work closely with the Clinic Manager to resolve gaps.
• Contribute to a high-performance culture, leading by example, drawing and retaining top administrative talent, and implementing effective onboarding, performance management, and mentoring practices.
• Ensure all administrative team members clearly understand their roles and Key Accountabilities, and receive the technical skills training required to meet or exceed expectations.
• Provide regular formal and informal feedback to administrative staff, allowing them to learn and grow, while maintaining CBI’s high standards for service delivery.
• Support the Clinic Manager in engagement initiatives, including executing action plans derived from Engagement Survey results, town halls, and advisory committees.
• Ensure resources are aligned with the organizational structure and meet business needs.
• Manage information and reporting to facilitate sound decision-making regarding the marketplace (referral trends, client engagement), throughput, cash management, revenue, and schedule management.
• Analyze monthly, quarterly, and annual trend data with the Clinic Manager, to facilitate effective management of priorities, leverage strengths, and succinctly identify target areas for improvement.
• Assist in training or facilitation of the training of Assessment Admin Staff.
• Ensure effective and timely communication between team members and stakeholders
• Maintenance of SLA’s, conversions, intakes
• Perform reporting and analysis on data, customer experience metrics, schedule management.

Here’s what you’ll need to be successful

• Have a track record of successful experience in administration.
• Have impeccable customer service and a client-first attitude.
• Demonstrate strong interpersonal, teamwork, and team-building abilities.
• Possess excellent self-management (time and priorities), planning, and organizing skills.
• Bring a people-oriented and customer-focused approach to your work.
• Combine a commitment to organizational and operational efficiency with an innate desire to help others.
• Be able to use objectivity and follow policy.

What CBI Health can offer to you

We are proud of our friendly environment, supportive leadership, and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring, and education programs will provide you with opportunities for continued learning – and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here’s a look at our total rewards:

• Competitive compensation
• Comprehensive benefits and rewards package
• Flexible working hours around your life
• Continuous learning and skills development
• Autonomy to explore and reach your career goals including the opportunity to progress to management

If you’re committed to improving care for people across the country, you’ve come to the right place. We have more than 12,000 professionals working together to set the bar for best practices in the industry. For almost 50 years, we’ve flourished as an integrated network with a talented team of professionals just like you.

Join us at CBI Health – where working together makes great things happen.

Expected salary:

Location: Yarmouth, NS

Job date: Fri, 07 May 2021 00:17:27 GMT