Hospitality & Ancillary Services Assistant, Administrative Services

Job title: Hospitality & Ancillary Services Assistant, Administrative Services

Job description: Date Posted: 09/29/2022
Req ID: 27606
Faculty/Division: UofT Mississauga
Department: UTM: Hospitality and Ancillary Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00052888

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

Hospitality & Ancillary Services provides a variety of services, including meal plans, to support the UTM community. This role will provide administrative support to the Hospitality & Ancillary Services department with specific focus on updating and maintaining student records in ROSI and in the department’s commerce management system as well as supporting the implementation of departmental marketing and communication plans. This position will also provide customer service for the department and help develop customer service documentation and training material. The role of the Assistant, Administrative Services will support the development and on-line posting of communications and marketing materials in support of departmental strategic initiatives. Finally, this position will provide critical backup to the department’s Financial Assistant for routine A/P and A/R in UTM’s Financial Information System and for routine cash/cheque deposits.

Your responsibilities will include:

• Resolving issues within the scope of the role and escalating problems as required
• Troubleshooting and resolving routine issues
• Updating and maintaining records
• Handling sensitive and/or confidential information
• Generating reports
• Disseminating information
• Maintaining information on digital platforms
• Verifying the accuracy of fees charged

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related administrative experience.
• Experience using student information systems and financial information systems is required.
• Experience monitoring and updating social media platforms for a business or organization is required.
• Experience working with graphic design software (Adobe, etc) is considered an asset.
• Knowledge and experience in developing and posting on-line communications and marketing materials.
• Basic knowledge of accounting administration (accounts payable, accounts receivable, cash/cheque deposits).
• Strong customer service orientation.
• Strong administrative and organizational skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Accuracy and attention to detail.
• High level of proficiency with Microsoft programs (Outlook, Word, Excel, PowerPoint, Access).
• Proficiency with ROSI or comparable database information system.
• Ability to deal with competing demands in a busy environment.

To be successful in this role you will be:

• Accountable
• Efficient
• Meticulous
• Multi-tasker
• Organized
• Procedural

Closing Date: 10/11/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

The detailed job description is available from the UTM HR Office upon request.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

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