IT Technician

Job title: IT Technician

Job description:

• Act as the local IT representative for access management, infrastructure, data warehouse, role assignment, infrastructure optimization etc.
• Act as the branch IT security manager.
• Provide support to users and perform 2nd level troubleshooting.
• Coordinate the implementation of EDI with the clients and the EDI supplier.
• Select suppliers, negotiate contracts including IT security clauses, purchase equipment and configure systems in accordance with the head office’s information systems department (ISD).
• Develop and maintain the computer, office automation and telephone infrastructures according to the operational requirements of the business needs and the growth of the company.
• Ensure continuous training of users on existing processes and system improvements.
• Implement policies and procedures to better meet the needs of users and ensure the security of computer systems.
• Participate in the management of the IT budget by ensuring the availability of financial and material resources.
• Advise management on the development of the department in terms of hardware, software, business intelligence data management, dashboards and recommend innovative solutions, particularly in office automation.
• Manage the business continuity plan for disaster recovery
• Provide computer security training to all new employees as well as quarterly campaigns on the subject.
• Maintain an up-to-date inventory of the computer fleet.
• Bachelor’s degree in Information Technology or equivalent
• 5 to 10 years of IT experience in a multidisciplinary environment
• Experience in IT service management, network management and maintenance, IP telecommunication system
• Experience in project management, team management
• Sense of initiative, flexibility, autonomy
• Ability to solve problems
• Good analytical skills and ability to interact well with users
• Bilingualism in written and spoken French and English.

You can contact me at guillaumefrealle@fedit.ca, or at 581-984-4920.
Find all our offers on www.fedit.ca

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