Online Education Technology Manager

Job title: Online Education Technology Manager

Job description: Tax Executives Institute, the premier professional association for corporate tax professionals, is seeking an Online Education Technology Manager, a new position reporting to the Director of IT & Web Services. This person will be responsible for managing TEI�s Learning Management System (LMS) and helping to build-out our on-demand educational products.

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To be successful in this position, the individual should be able to:

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• Manage TEI�s Learning Management System (LMS), including developing and maintaining courses, workshop, webinars, and programs, and provide technical and customer support for LMS users.
• Support the CE department with coordination and execution of virtual and hybrid learning events and contract training programs, including chapter, regional, and Institute-level events.
• Liaise with vendors, partners, and presenters, to develop online programs, monitor registrations, coordinate communications, manage participant evaluations, perform CPE/CLE verification and track registration and revenue history.
• Support speaker selection and manage presenters for TEI�s online learning offerings.
• Provide Director of IT & Web Services (and other TEI staff) with scheduled reports on program registration, revenue/budget goals, LMS usage, evaluation feedback, etc.
• Solicit, draft, edit, and manage professional development resource content for customers and members (tax professionals).
• Assist in the development and execution of marketing plans related to TEI�s educational offerings and professional resources.
• Create and deliver presentations related to TEI�s professional development and resource work as necessary.

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EDUCATION AND EXPERIENCE
BA/BS degree and five or more years of progressive experience in a membership-based organization, managing a Learning Management Systems (LMS) and contributing to the design and development of online professional development and e-learning programs. Experience with professional association event management a plus. Experience working with NASBA and state CPE certification organizations also a plus.

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COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:

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• Customer Service � Exhibits high customer service standards. Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Dependability – Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality – Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

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LANGUAGE ABILITY
Strong written and oral communication skills and proofreading and editing skills; excellent interpersonal skills and demonstrated ability to communicate effectively with a broad range of individuals and groups, comfortable with presenting to groups.

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TECHNOLOGY SKILLS

• Possess an excellent Office 365 skillset (advanced skill level or higher)
• Experience at a basic skill level using an Association Management System (TEI utilizes NetFORUM Enterprise)
• Must have intermediate skill level experience using a Learning Management System (TEI currently uses BlueSky Path)

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The above is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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� PandoLogic. Category: Finance, Keywords: Tax Manager00 – 0Full-Time

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