User Support Technician – Caretek Integrated Business Solutions Inc

Job Description

Location: Brampton, ON
Salary: $31.00 hourly for 30 to 40 hours per week
Terms of employment: Permanent employment, Full time
Start date: Starts as soon as possible
Vacancies: 2 vacancies

Benefits

• As per company policy

Job Requirements

Languages
English

Education
College/CEGEP

Experience
1 year to less than 2 years

Specific Skills

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide business systems, network, and Internet support to users in response to identified difficulties

  Work Setting
  Consulting firm; Help desk; Computer hardware or software retailer/wholesaler

  Own Tools/Equipment
  Computer; Cellular phone

  Transportation/Travel Information
  Willing to travel; Willing to travel regularly

  Work Conditions and Physical Capabilities
  Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

  Ability to Supervise
  1 to 2 people

  Computer and Technology Knowledge
  Word processing software; TCP/IP; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Servers; Security software; MS Office; Wireless networks; Desktop applications; .NET

  Personal Suitability
  Effective interpersonal skills; Accurate; Team player; Client focus; Organized

  Employment groups
  This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Youth.
  

How To Apply

By email
caretekb@gmail.com