User Support Technician – TeK Klinik

User Support Technician – TeK Klinik

• Location: Oakville, ON
• Salary: $30.50HOUR hourly for 35 hours per week
• Terms of employment: Permanent employment, Full time
• Start date: Starts as soon as possible
• Vacancies: 2 vacancies

Job requirements

• Languages: English
• Education: College/CEGEP or equivalent experience
• Experience: 1 year to less than 2 years
• Work Setting: Telecommunications industry; Computer hardware or software retailer/wholesaler
• Work Conditions and Physical Capabilities: Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
• Ability to Supervise: 1 to 2 people
• Computer and Technology Knowledge: Word processing software; Visual Basic; TCP/IP; Spreadsheet; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Servers; Security software; Presentation software; MS Office; Wireless networks; Multimedia software; .NET
• Personal Suitability: Effective interpersonal skills; Accurate; Excellent oral communication; Client focus; Organized

Specific Skills

• Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

How to apply

• By email: info@tekklinik.com