Weekend/Evening Supervisor

Job title: Weekend/Evening Supervisor

Job description: Overview

Term: 2 Years

These positions have primary responsibility for ensuring that the libraries provide excellent customer service while maintaining a secure environment for patrons during evening and weekend hours.

This is a part time position working 23 hours per week.

Responsibilities

Supervises student staff

• Supervises, coaches, and evaluates evening/weekend student staff, including staff working on the desk and as environment monitors
• Ensures student staff are applying library policy concerning environment monitoring and the appropriate use of facilities, and for security related functions including building closures during the extended building hours each term

Accountable for upholding high standards of customer service

• Supplements the initial training and provides on-going training for student staff members working at the circulation desks and as environment monitors
• Ensures that the library buildings and circulation desks are opened and closed as scheduled during the evenings and on weekends, and that qualified staff are in place during these times
• Resolves problems and interprets policies relating to the circulation of library material
• Responds to and reports complaints and incidents of student behavior that result in study environment disturbance
• Responds to and reports emergencies and security-related matters, as well as physical building problems that arise in the libraries during the evening and weekend shifts

Shares in the provision of Circulation Services

• Provides excellent customer service to patrons at physical and virtual service points
• Provides higher level patron account support, including assisting with fine questions, registrations, and access issues
• Assists with projects that are frequently of a technical nature
• Prepares reports informing the supervisor of observations, events, and anything unusual that occurs in the evening and on weekends
• Participates in special duties assigned to each position as required. Examples of special duties include, but are not limited to:

• Searching for missing and lost books and processing found materials
• Maintaining and developing training for the environment monitoring function, in cooperation with the Lending Supervisor: Environment and Website
• Updating and maintaining procedure and policy documentation for a department wiki
• Participating in training of full-time and student staff in the use of the library services platform

Provides technical support

• Resolves or refers problems with public printing, as appropriate, and assists patrons with common wireless and computing issues
• Provides back-up in identifying and reporting problems with the Primo/Alma library system that is supported by the Library Technology Systems and Facilities Department during evening and weekend hours
• Identifies, resolves and/or reports issues with staff and public computer terminals

Qualifications

• High school graduate
• Experience in library operations
• Supervisory experience is an asset
• Proven excellent communication and interpersonal skills
• Demonstrated commitment to excellent customer service
• Demonstrated ability to think critically in order to resolve problems quickly and accurately
• Demonstrated ability to quickly learn new technologies
• Knowledge of a library services platform

Vaccination Requirement Statement

All employees and students of the University of Waterloo are required to provide proof of being fully vaccinated or have an approved accommodation, in order to come to campus. You can or apply for an accommodation on our . For more information, please refer to the University of Waterloo website: .

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

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