General Manager

Job title: General Manager

Job description: Position: General Manager

Location: South Western Ontario

Reports to: Vice President, Eastern Canada

For the past 50 years, Reliance Home Comfort has been the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance™ has been providing affordable, reliable home and business heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services. Our customers know they can count on us for fast, friendly, knowledgeable service and advice – and that’s comfortable!

Our organization has grown exponentially in size, and we are incredibly proud to be recognized by:

• Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures (2X winner)
• Waterstone Human Capital Ltd. for Canada’s Most Admired CEO (Sean O’Brien)
• Glassdoor as “Best Places to Work in Canada”

Each day, 2,400 Reliance Team Members focus on delivering an outstanding customer experience, prioritizing health & safety, and giving back to the communities where we live and work. In 2020 alone, we donated over $750,000 to United Way, Habitat for Humanity, and other local charities.

We Offer

• A generous compensation plan – Base Pay + Bonus
• A comprehensive benefits package and group savings plan

Mission

The General Manager (GM) will provide overall strategic leadership and direction for all aspects of the market, including sales, service, installation, and administration. The GM will effectively communicate a vision, management philosophy, and new HVAC business strategy to team members and will motivate and inspire team members to realize the Company’s vision and serve as an effective role model for the organization.

The GM will be responsible in delivering and achieving revenue targets and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved. He/she will be accountable for long and short-term strategic plans to grow market share especially within the Business to Consumer market. The General Manager will conceptualize and implement plans across all product and service offerings, to meet and exceed targets with new and existing customers.

The South Western Ontario markets include Windsor, Sarnia, Chatham-Kent, London and surrounding areas.

Key Responsibilities

• Provide strategic direction, business planning, and full P&L management.
• Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new business. Direct and motivate a high performing team through effective training and coaching.
• Set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews. Identify and action opportunities for growth and development.
• Responsible for the identification of recruitment needs and managing the full cycle of sourcing, interviewing and hiring activities.
• Establish methods to measure and maintain customer service excellence; develop corrective action to be implemented on a timely basis when service falls below standards.
• Develop and ensure business controls and processes are in place to effectively manage sales, service and installation activities.

Skills, Abilities and Experience

• Must provide proof that you are fully vaccinated as defined by the Provincial Ministry of Health
• Minimum of 5 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
• Demonstrated strong business acumen, attained through completion of a business degree or related experience, with the ability to contribute to the development and execution of strategic plans. Post-secondary business education preferred.
• Results oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets.
• Proven strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams. Relationship building: strong ability to develop new and effective relationships with internal and external contacts. Excellent oral and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes.
• Demonstrated problem solving, strategic planning, decision making and project management skills.
• Strong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
• Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent.
• Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes.
• Reoccurring travel between branches will be required within British Columbia.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

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