General Manager

Job title: General Manager

Job description: Are you an experienced General Manager or Store Manager looking to take your career to another level with a large and highly valued Canadian company? Do you have a team driven mindset with a desire to build meaningful and long-lasting relationships with customers and company partners? Are you entrepreneurial, values focused, up for a fresh challenge with career ambition?

Our client, a blue-chip, top tier Canadian franchise is looking for a General Manager to lead their management team in operating their multi-department store in Timmins, Ontario. The General Manager will be responsible for building and managing a team to effectively achieve sales growth, retail execution, customer experience and profitability. The ideal candidate will have seasoned management and people development skills.

Our client is committed to:

• Fostering a passionate and values-driven company culture and motivational work environment
• Providing career development opportunities

What the General Manager does:

• Encourages and maintains a culture that values an excellent customer experience; utilizes effective training, supervision, coaching and performance management to achieve this objective
• Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet objectives and targets for sales and profitability in their respective departments
• Prioritizes customer needs and maintains realistic expectations by managing on task delivery informed by retail metrics
• Manages and responds to formal inquiries and complaints to ensure continued customer satisfaction and loyalty
• Recognizes team members who go above and beyond to provide an excellent customer experience
• Implements and provides training on store policies and procedures that ensure a high-quality customer experience and a safe work environment
• Collaborates with team members and the management team to successfully meet objective and targets
• Monitors and improves the productivity of the management team through strong communication, motivation, team building and effective scheduling
• Organizes and leads regular Management and team meetings.
• Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability
• Coaches and encourages Department Managers on learning new management and leadership skills
• Regularly provides informal and constructive feedback

What the successful candidate will bring:

• Leadership and senior managerial experience in retail or a similar industry
• Excellent knowledge and understanding of retail and financial principles
• Excellent knowledge of market trends and competition in the retail and automotive service industry

• 5+ years of experience retail sales, retail execution and operations in a management role is required
• Good working knowledge of each department’ s products and functions
• Ability to understand and operate POS and inventory computer systems
• Excellent leadership skills with the ability to motivate others to uphold superior customer service
• Exceptional verbal and written communication skills

In return, what you can expect:

• Opportunities to grow and advance within the company
• Competitive salary, bonus and comprehensive benefits package
• Full relocation if required

Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted. Salary and other compensation will be based on the experience of the selected candidate.

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