Patient Food Service Rep – Dietary

Job title: Patient Food Service Rep – Dietary

Job description: Patient Food Services Rep – Occasional Part Time – Days – Dietary – Integris Canadian Valley Hospital

Job Code: 6310

Position Summary:

The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Patient Food Service Representative responsibilities include, but are not limited to, the following:

• Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner

• Answers telephones, transcribes messages, and processes information upon receipt

• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.

• Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards.

• Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors.

• Must be able to work under stress when confronted with situations in which work speed can ‘make or break’ aspects of the job.

• May assist patients in making menu selections according to their diet order.

• May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays.

• Responsible for patient satisfaction during the shift for the assigned floors.

• May deliver patient trays and if so, is responsible for patient safety when delivering trays. Delivers the correct tray to the correct patient using two patient identifiers.

Accountability:

Reports to leader as assigned.

Required Physical Demands (Subject to Reasonable Accommodation):

Keyboarding/Dexterity: Occasionally; activity exists up to 1/3 of the time
Standing/Walking: Constantly; activity exits up to 2/3 of the time
Strength (Lift/Carry/Push/Pull): Medium (Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force constantly to move objects)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Environmental Conditions:

Hazards and adverse working conditions are minimal if standard precautions are used when necessary.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

VII. Required Competency Test(s)

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Qualifications

Qualifications:

• Previous customer service and/or call center experience helpful

• 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred

• Education towards a 4-year degree or an Associate’s degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience

• Demonstrates interpersonal and communication skills, both written and verbal

• Requires strong organization skills, accuracy, and attention to detail

• Working knowledge of web-based software; ability to adapt to changes in software programs

• Typing 20 wpm

• Must be able to effectively communicate in English

VII. Required Competency Test(s)

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