Senior IT Operations Analyst, GCS Automation & Instrumentation

Job title: Senior IT Operations Analyst, GCS Automation & Instrumentation

Job description: What is the opportunity?

As a Senior IT Operations Analyst, GCS Automation & Instrumentation you will support with technical escalations, incidents and project management. Your responsibilities require you to facilitate the automation of applications, systems, and processes as they relate to Global Communication Services. Additionally, you will perform data analysis, build reports, visualizations and drive insight.

What will you do?

• Automate alert monitoring systems for the team.
• Identify chronic problems, design and implement a remediation plan
• Create and analyze reporting results/dashboard and identify issues, trends and communicate to Management
• Investigate and implement IT framework to ensure security requirements are met
• Provides a focal point for process/tool enhancement, liaison for requirements gathering/documentation as it relates to operational system support

What do you need to succeed?

Must-have:

• University or College Degree in Computer Science or a related field or Equivalent years of experience as an IT Analyst
• Typically requires 5 – 7 years of related experience.
• Information Technology operational support experience
• Basic knowledge of networking
• Scripting/programming/relational databases
• In-depth technical understanding in a variety of hardware and software platforms

Nice to Have:

• Industry knowledge of networking technologies and vendor products such as Cisco, Arista, Aruba and/or CheckPoint, and a solid understanding as to how they are implemented within the financial services industry
• Collaboration tools support experience
• Familiarity with network monitoring tools
• ITIL v3: Foundations, Operational Support & Analysis

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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Learn more about RBC Tech Jobs

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY
City: Toronto
Address: 330 Front St West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 12/03/2021
Req ID: 430839

Ad Code(s):

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