Sales Technology Service Request Analyst, Summer Student 2022

Job title: Sales Technology Service Request Analyst, Summer Student 2022

Job description: Please note: This posting is for a 4-month Student Summer 2022 placement with a start date of May 2022, and end-date of August 2022. In order to be eligible for this 4-month Student position, you must either:

• Be returning back to school after the work term end-date of August 2022; or
• If you are not returning back to school (i.e. are graduating in August 2022), you must require the work term as a mandatory component to in order to graduate successfully.

Please ensure that you meet these eligibility requirements before applying – candidates who apply but are found to be ineligible are not able to be considered.

What is the opportunity?

The purpose of this role is to provide technical support to brokers and clients on technical or non-technical inquiries on behalf of the Insurance Sales Technology Service Desk, and to provide a central point of contact to ensure broker technology and online insurance services are delivered efficiently and effectively to the business.

What will you do?

• Accountable for consultation and issue resolution as first point of inquiry/escalation and problem resolution for all provisioning/procurement activities.
• Assisting brokers and clients with technology inquiries relating to, but not limited to, sales tools, and online insurance
• Level 2 analyst to assist with complex service request issues and request.
• Excellent relationship building and collaboration within the team as well as technology and finance teams
• Analyzing and devising monthly reports on different types of inquiries for improvement as well as Understanding and dissecting issue logs, their trends and their significance.
• Use pre-defined procedures to ensure requests for user access and permissions are assigned to the correct fulfillment groups; ensure timely follow-up and closure of access requests as well as storing all email communication for the purpose of historical or audit investigation
• Assist in projects/investigations as assigned as well as gather project requirements from stakeholders; assist with solution implementation and testing

What will you need to succeed?

Must have

• Knowledge of Microsoft Operating systems and windows based applications
• Technical proficiency to understand general inquiries for redirection
• Good oral and written communication skills
• Problem identification and problem solving skills and experience

Nice to have

• Persuing a University or College Degree in Computer Science or a related field
• Bilingual, English and French

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to take on progressively greater accountabilities
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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