Service Shop Technician (Bike Assembly/Customer Service

Job title: Service Shop Technician (Bike Assembly/Customer Service

Job description: Help us boldly shape retail in Canada

At Sport Chek, we believe that sport is whatever moves you – and this mindset begins with our employees. As Canada’s destination for footwear, apparel and sporting goods; we believe that sport has the power to shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast.

Service Shop Technician (Bike Assembly/Customer Service – Part Time) – Sport Chek

As a Service Shop Technician you will provide exceptional customer service, equipment advice and servicing to all customers. A crucial member of our team, you will work both behind the scenes and in a customer-facing capacity assessing, diagnosing and providing recommendations for the maintenance and serving of equipment and products.

What you’ll do

Customer Service:

• Understands and delivers on the complete customer; answer all incoming calls, handle complaints professionally, provide direction to those requiring assistance
• Acknowledge every customer at the service desk, greeting customers, identify their needs, and provide assistance in suggesting suitable service
• When required, perform sales duties on the sales floor

Operations (Service and Sales Support):

• Responsible for providing high quality work servicing equipment including; completion of proper documentation, work orders, tagging standards for receiving, servicing and returning customer’s products, ensuring the safety of our customers
• Provide appropriate quotes for services provided
• Completes all services including skate sharpening, profiling, holder and runner installation, and product repair
• Ensure an organized and clean pro shop environment
• Assist store teams with merchandise restocking and maintenance, sale set up (POP., tagging of merchandise, merchandising) in preparation for events as required and assist in preparation of annual inventory
• Follows and executes on all corporate policies and procedures including OH&S and LP
• Undertake any other related duties as required

Training:

• Be current on technology advances in categories we sell and/or service
• Complete all required training on shop equipment for safe operation

Who you are

We are looking for individuals who are:

• Team players with strong communications skills
• Passionate about their work and enjoy making authentic connections
• Committed to delivering an exceptional customer experience

Whether you are just starting your career, re-entering the workforce or looking for a new job this is definitely the place to be.

What you bring

• High School education
• Previous retail experience would be an asset
• Demonstrated knowledge of sporting equipment is essential; certification in sports equipment service an asset
• Previous participation in sports an asset

Why us

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Top Employers.

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn.
Sport Chek is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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