Senior Service Representative, Global Trade Finance Operations

January 29, 2021

Job Overview

Job title: Senior Service Representative, Global Trade Finance Operations

Company: BMO Financial Group

Job description: Address: 234 Simcoe Street

Job Family Group: Customer Shared Services

MANDATE

Provide specialized support and service to the management of Global Trade Operations by delivering service excellence to our customers globally.

Demonstrate experience in Trade Finance Operations processes covering Supply Chain Finance, Documentary Credits, and other trade related specialized loans products in accordance with bank’s policy and procedures and regulatory guidelines.

KEY AREAS OF ACCOUNTABILITY

Ability to work effectively supporting multiple products daily across multiple timelines.
Ensure that all trade related loans and letter of credit transactions activities are handled in accordance with applicable International Rules & Regulations with specific attention being paid to accuracy, compliance and inherent risks in these transactions.
Perform letter of credit verifications including advising, payments and discounts within the bank’s authorized limits.
Must display initiative, be highly customer oriented, be a team player, flexible and committed to the success of the team.
Ensure service level agreements are consistently met and that customer service is maintained at a high level.
Effectively manage the risks associated with all the handled transactions.
Closely review transactions ensuring full compliance with regulations and Bank requirements.
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
Acquire and maintain a high level of competence and awareness in trade related matters.
Investigate, resolve and make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries.
Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities.
Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes as required.
Demonstrate efficient and effective use of the processing systems.

KNOWLEDGE AND SKILLS

Minimum 3 years of experience working in Trade Finance including Supply Chain Finance knowledge.
Demonstrated initiative and the ability to work with minimal supervision.
Willingness to learn and take on new tasks, as required.
University degree an asset.
CDCS (Certified Documentary Credit Specialist) designation preferred.
Thorough knowledge and understanding of UCP600, URR725, ISBP745, ISP98, URDG758 and other related ICC Rules and publications governing Letters of Credit.
Strong interpersonal, superior customer service, communication, time management and problem solving skills.
Ability to multi-task in a fast-paced environment.
Proven track record in independent handling of initiatives or ad hoc tasks.
Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.
Strong risk management and compliance skills.
Strong customer service and relationship management skills.
Strong written and oral communication skills.

WORKING CONDITIONS

May be required to work on statutory holidays and within differing time zones as dictated by the business.