Director, Patient Support Services – BC Children’s Hospital + BC Women’s Hospital & Health Centre

Job title: Director, Patient Support Services – BC Children’s Hospital + BC Women’s Hospital & Health Centre

Job description: Director, Patient Support Services

BC Children’s Hospital + BC Women’s Hospital & Health Centre

Vancouver, BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Vice President Inter Hospital Services for C&W the Director, Patient Support Services and Strategic Initiatives is a key member of the Inter Hospital management team and is responsible for the implementation and ongoing management of Patient Support Services including preferred accommodation, and patient transport services family residency program and Volunteer Services, Spiritual Care, and Sterile Reprocessing. The Director is responsible for Strategic Initiatives that impact the flow of patients, staff and goods and services on the site, and ensures the effective and efficient operation of patient support services that includes inter facility initiatives that enhance the site as provincial resource. Develops strategic plans and goals, collaborates and coordinates action plans with others in planning and implementing complex and diverse initiatives, oversees contracts and all business development initiatives on the site including the negotiation of retail services, and coordinates quality improvement activities.

What you’ll do

• Develop strategic plans, goals and annual objectives for the portfolio, providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources within the portfolio. Ensure these plans are consistent with and complement the organization’s overall strategic plan. Develop and deploy mechanisms for monitoring program performance and monitor progress in achieving performance. Communicate program and unit strategic direction incorporating Provincial Health Services Authority (PHSA) and BCW and BCCH vision, values and strategic direction and ensure integration into practice
• Oversee all Business development initiatives on the site notably the negotiation of retail services. Implement, manage, and enhance the preferred accommodation programs to achieve or exceed financial targets as established including implementing an audit program and financial and customer service measures. Maintain a close liaison with Hospitality Networks (VistaCare), Bed Utilization and the nurse clinicians who assign beds. Manage the contract with the vendor. Coordinate quality improvement activities and the management of policies and procedures supporting departmental activities.
• Provide leadership to supervisory staff, define an effective workforce plan, identify and support training needs and staff development, and evaluate individual and team performance in collaboration with appropriate internal stakeholders.
• Develop, recommend and manage an annual operating budget, and approve the budgets of subordinates and ensure adherence to the budget.
• Manage the Provincial Infant Transport Service through effective liaison with the BC Ambulance Service and the clinical teams at BCCH and BCWH, Spiritual Care and Volunteer Services and their alignment with Patient family and staff support, Sterile Processing Department and the achievement of quality standards, and provide administrative oversight of the Provincial RSV Immunoprophalysis Program in BC.
• Establish project plans and outline timelines and deliverables. Execute project plans, ensure successful and coordinated completion of project components, consult with stakeholders as needed, and ensure readiness for implementation. Track and report project progress and major barriers encountered. Make recommendations regarding projects scope and related changes required to facilitate a successful outcome. Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a masters Degree in a relevant health care profession
• A minimum of seven (7) years of recent related clinical and progressive leadership experience, including at least two (2) years in a managerial/leadership role
• Current registration/membership with a professional college.

Skills

• Strong interpersonal skills to facilitate team work, inter-agency co-ordination and inter-disciplinary communication
• Demonstrated creativity and originality in problem resolution and the ability to facilitate dialogue between various groups
• Broad understanding of the clinical care process and multidisciplinary health care provision
• Proven experience in all aspects of budget development, management and variance analysis
• In-depth knowledge of organizational redesign, change management and process management

What you bring

• A Master’s degree in Health Administration, or Business Administration with a focus on health care, or other health related field, and ten (10) years experience that includes two (2) years in a coaching/coordinating role in a health care environment combined with five experience in a supporting role in program management or health care delivery.

You will also have:

• Strong skills in operations management.
• Innovative leadership skills.
• Demonstrated ability to lead teams and to promote teamwork.
• Ability to prioritize and manage multiple tasks and projects.
• Demonstrated understanding and experience with quality assurance process, operational planning and program development.
• Exceptional communication, interpersonal and public relations skills.
• Proven ability to negotiate and mediate resolutions to complex situations.
• Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.
• Ability to establish courses of action for self and others that are results oriented.
• Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
• Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
• Demonstrated ability to effectively and efficiently manage human and fiscal resources.
• Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time

Location: 4500 Oak St, Vancouver, BC V6H 3N1

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0800-1600

Requisition # 132372E

What we do

Children’s & Women’s Health Centre of British Columbia (C&W) is an agency of the Provincial Health Services Authority. It is made up of BC Children’s Hospital and Sunny Hill Health Centre for Children, and BC Women’s Hospital & Health Centre.

(BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

(SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

(BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA).

BCCH, SHHC, and BCW are part of the Provincial Health Services Authority (PHSA).

plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and C&W are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of September 05, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 132372E-2384845
Work Site 4500 Oak Street, Vancouver BC, V6H 3N1
Job Type Regular, Full-Time
FTE 1.00
Hours of Work 800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 27-Sep-2022

Click Here to Apply

Source: