Divisional Vice President, General Manager

Job title: Divisional Vice President, General Manager

Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Divisional Vice-President / General Manager leads a team of sales and operations managers to provide superb customer service, ever-growing client relationships within a Flagship location that meets the highest standards of presentation and selection.

Specific responsibilities include (but are not limited to) the following:

• Responsible for key decisions (current and long term) that directly impact the achievement of top-line sales and EBIT targets for the store
• Collaborate with the other Senior Executive team members to deliver on business strategy and financial results to company stakeholders
• Accountable the delivery of all payroll and expense plans within budget
• Achieve store customer service targets and resolve sensitive or highly complex customer issues
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a team of high-performing managers
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming management
• Most senior level of escalation of highly sensitive matters for employees and/or customers
• Develop a network of key industry contacts within the retail and luxury community
• Develop a clear talent and succession plan for the store, ensuring the retention of key talent
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Partner with the Store Support Centre divisional leads in the creation of the store’s annual plan focusing on customer and associate development strategies and actions
• Leads senior sales management team to develop, maintain and grow active client bases within their areas
• Drive the implementation of customer relationship and Loyalty management programming
• Partner with Divisional merchant leads and Inventory Planning to drive the best assortments for the location in order to maximize sell-through and inventory turn-over
• Partner on the identification and introduction of new brands or leased businesses within the market
• Achieve Asset Prevention targets
• Drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
• Ensure that store meets or exceeds all Visual presentation and merchandising standards

The ideal candidate:

• Post-secondary degree in a related field or equivalent work experience
• 10+ years of post-university work experience, including a minimum of 5+ years leading a business unit or enterprise-wide strategy
• Previous retail experience, preferably within a luxury environment
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal) and interpersonal skills
• Is adaptable and comfortable with ambiguity and change
• Passionate about fashion and luxury retailing

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Click Here to Apply

Source: