3pl Customer Service Representative, 35k

Job title: 3pl Customer Service Representative, 35k

Company: Scout Logistics

Job description: Scout Logistics is looking for a customer service representative to join our team in our Toronto office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Scout Logistics is a 3pl organization dedicated to providing the best transportation service possible. Look us up at www.scoutlogistics.ca

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Expected salary:

Location: Toronto, ON

Job date: Wed, 03 Mar 2021 23:35:00 GMT