Administrative Support V – Scheduler Team Lead

Print Date: August 17, 2022
Job ID: 3121

Job Overview

Job title: Administrative Support V – Scheduler Team Lead

Company: Alberta Health Services

Job description: Your Opportunity:

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front line healthcare services? Provincial Staffing Services supports the day-to-day scheduling tasks of AHS employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and workflows in collaboration with the Staffing Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through ESP. Leveraging strategic communication and problem solving skills will be key in the ongoing collaboration with managers to resolve high priority scheduling issues in ESP. Your scheduling expertise will enable the ability to anticipate staffing needs and communicate effectively to your client groups. Dynamic customer service skills will be needed to fluidly support your clients in optimizing the use of ESP and helping to extract information from staffing/scheduling reports and related statistics. The STL will act as a mentor for peers and must actively promote and facilitate a positive work environment by fostering a team attitude of acceptance and tolerance. The STL will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients. The successful STL will efficiently assist with reviewing timecards in the Environment for Scheduling Personnel (ESP), analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay. STL’s will be assigned to support the SSC hours of operation: 0530 to 2330.


As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support V
  • Union: AUPE GSS
  • Department: Staff Scheduling Services
  • Primary Location: Red Deer Regional Hospital
  • Multi-Site: Not Applicable
  • FTE: 0.62
  • Posting End Date: 27-JAN-2021
  • Employee Class: Regular Part Time
  • Date Available: 06-FEB-2021
  • Hours per Shift: 9
  • Length of Shift in weeks: 6
  • Shifts per cycle: 16
  • Shift Pattern: Days, Evenings, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $27.55
  • Maximum Salary: $33.50
  • Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration). Additional Required Qualifications:

Minimum 2 years of customer service experience. Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll). Demonstrated leadership experience. Ability to participate and complete 3-week STL Training course as required Ability to participate and complete additional training as required. Knowledge and operation of Microsoft Outlook, Word and Excel. Preferred Qualifications:

Experience with ESP. Current experience working in an AHS Centralized ESP Staffing Service Centre. Timekeeping and payroll processing experience in ESP. Call Centre experience. Demonstrated coaching and mentoring experience. Experience working in a unionized, health care and 24/7 environment. Knowledge of applicable collective agreements.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Expected salary:

Location: Red Deer, AB

Job date: Sat, 23 Jan 2021 05:32:51 GMT

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