Assistant General Manager Toronto City Centre

Job title: Assistant General Manager Toronto City Centre

Job description: Are you a passionate downtown Toronto style senior leader in restaurants?

ASSISTANT GENERAL MANAGER

As AGM, you will work alongside with our General Manager, Front of House team, and our Heart of House experts to curate the best possible guest experience. Our AGM must possess exceptional accountability for planning, organizing and directing all guest services, food and beverage operations, and development processes while achieving optimal guest satisfaction.

JOB DESCRIPTION

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards
• Maintain a warm and welcoming environment filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
• Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
• Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Maintains restaurant cleanliness and upholds esthetics standards of the company
• Monitor staff schedules and ensures that budgeted labour costs are met
• Submission of Weekly and Monthly packages; oversight of weekly and monthly invoice scans, credit card uploads
• Maintaining accountability for all internals controls around invoices, cash and other payments handling and procedures
• All responsibility to cash handling procedure, maintenance and safe and till handling weekly auditing
• Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
• Review Financial Docs and monitor restaurant sales and revenue
• Implementation and execution on marketing and promotional activities
• Appropriately adapts to seasonal changes and creates and manages relevant initiatives
• Arranges for maintenance and repairs of equipment and services
• Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
• Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
• Assesses staffing requirements on a continuous basis to identify current needs
• Oversee trackers on a daily
• Complete weekly payroll reports
• Review weekly reservations and events
• Host and lead weekly manager meetings

QUALIFICATIONS

• Fully understand and embody the team-centric attitude, demonstrating a level of passion and dedication where no task is beneath you.
• Possess demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
• 2-4 years of management experience in a high volume fine restaurant or bar setting
• Strong interpersonal and conflict resolution skills
• Excellent oral/written communication skills
• Strong analytical/decision-making skills

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