ASSOCIATE GENERAL MANAGER

Job title: ASSOCIATE GENERAL MANAGER

Job description: Designation

ASSOCIATE GENERAL MANAGER

No. of Positions

1

Experience

7-12 Years

Skill (Primary)

EIS-Network Data-Network Data

Qualification

B-Tech

Expected Date of Closure

09-Jan-2024

Employee Group

Business Line FT

Job

Group Operation Manager

Job Description (Posting).

TIER 3

6.5.3.1 Roles & Responsibilities;

Subject Matter Expert (SME) maintains an expert level of expertise focused on the variety of technologies supported by Managed Services across Network (WAN/SDWAN/LAN/Wireless), Voice, Cloud, and Security.

Incidents – Manages highly technical incidents, ensuring that they are resolved quickly and efficiently.

Escalations – Acts as the final Verizon technical escalation point for all issues related to Managed Services’ products, technology, and Customer issues. Includes Executive escalations.

Change Management – Provide guidance on Change Management to Service Assurance

Documentation – Creates and updates technical documentation and Runbooks used by Service Assurance.

Training – Delivers technical training, and provides technical coaching and mentoring to Service Assurance.

Engineering/Delivery/Svc Mgmt – Liaise with relevant Engineering, Service Delivery, Service Management and other internal and external organizations on technical matters.

Impact Analysis Report – Participates in design supportability approvals for both pre and post-sales opportunities, making Service Assurance recommendations.

Product – Ensures operational readiness of the development of new Products and Services, representing Service Assurance.

Vendors – Works with vendors pre and post sales on issues involving the supportability of their products. (Architecture, bugs, upgrades, etc).

Vulnerability – Provides Vulnerability assessments and management for the Managed Services portfolio

Problem Management – Provides strategic management and direction for wide ranging problems impacting operations. (Ex. Monitoring)

Certificates/Licensing – Oversee strategic direction of certificate and licensing actions across the Managed Services portfolio.

Coverage – Provides 24×7 Support, with on call for certain hours

6.5.3.2 Skill set required:

Bachelor s degree or 6 or more years relevant work experience.

Strong customer service and support skills.

Strong written / verbal communication.

Knowledge of NetDevOps Automation Languages (Ansible/Python/etc)

CCIE preferred

(1.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity. (2.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives. (3.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (4.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (5.) To ensure generation of an account level EE and EN revenue (6.) To ensure absorption of freshers as per the defined account targets (7.) To identify attrition percentage in accounts and take up initiatives to reduce the same

Click Here to Apply

Source: