Bilingual Customer Service Representative

Job title: Bilingual Customer Service Representative

Company: Manulife

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for unlimited opportunities to develop and succeed?

Here at Manulife, we are a leading Canada-based financial services group that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right solutions.

When you join Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference.

If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, we’re looking for you to join our team!

Responsibilities:

• Handle telephone inquiries and research and resolve inquiries within specified turnaround times;
• Handle sensitive issues in order to ensure customer satisfaction;
• Provide detailed oral and written communication to business areas regarding inquiry resolutions;
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
• Build sustainable relationships and engage customers by taking the extra mile;
• Meet personal/team qualitative and quantitative targets.

Qualifications:

• Excellent verbal and written communication skills;
• Bilingualism in French and English required;
• Previous experience in the customer service industry required;
• Proficient computer and keyboarding skills;
• Post-secondary education or equivalent work experience required;
• Confidence in your aptitude to learn and apply information quickly;
• Strong interpersonal skills;
• Ability to multi-task;
• Capability to work efficiently in a quick-paced, ever-changing environment in a professional manner;
• Customer centric: going above and beyond/proactive

#M-CA-IN-CM

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Expected salary:

Location: Halifax, NS

Job date: Sat, 15 May 2021 06:54:27 GMT