Bilingual French Customer Service Representative

Job title: Bilingual French Customer Service Representative

Company: Randstad

Job description: Are you bilingual French/English? Do you enjoy Customer Service and open to a contract-to-hire position in Guelph?
If so, we have the perfect position for you! Call us today to learn more about this great opportunity!

We are currently recruiting for a Bilingual French Customer Service Representative for a growing Top Employer in Guelph. …

Advantages
What’s in it for you?
– Monday to Friday, core hours are 9am-5pm, working 7.25 hours/day
– Excellent hourly wage depending on experience
– Accessible Guelph location
– Weekly Pay cheques

Responsibilities
In the Bilingual French Customer Service Representative role, you would be the main point of contact for all customer inquiries. You will be handling all inbound customer service requests via phone, email, and mail, responding to program inquiries, updating detailed customer information into databases, as well as other administrative duties as required.

Duties:
– Provide front-line contact for customers by handling inbound and inbound customer inquiries via multiple communication channels
– Respond to a wide variety of program queries by referring to specific criteria and details
– Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
– Provide data entry for specific customer program-related information, such as financial statements, tax documents and farm acreage and yield reports, in an accurate and timely manner
– Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
– Assist in reviewing and updating Customer Care standard operating procedures and workflow processes
– Perform a product liaison role and communicate with other departments to address business needs, as required
– Act as subject matter expert to participate on project teams and other work initiatives

Qualifications
– Post-secondary education in Business Administration and/or related experience
– Minimum 2 years of experience in a customer service environment, financial services, insurance sector and agricultural industry
– Data Entry experience and proficiency with computer-based applications
– Strong Attention to detail
– Excellent communication skills, both written and verbal
– Knowledge of insurance programs, including insurance claims and underwriting, financial statements, tax filing, and accounts receivables is an asset
– Must be bilingual French/English

Summary
If you are interested in the Bilingual French Customer Service Representative, and would like to apply or if this is not for you please reach out to discuss additional opportunities we could have.

How to apply:
1) Respond directly to this job posting
2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. 3 and ask for Lauren or Saudia.
3) You can also email an MS Word resume: lauren.campana@randstad.ca AND saudia.yusuf@randstad.ca

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability

Randstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Expected salary:

Location: Guelph, ON

Job date: Wed, 16 Jun 2021 05:51:35 GMT