Bilingual National Operations Initiatives Specialist

Job title: Bilingual National Operations Initiatives Specialist

Company: Sun Life Financial

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

The incumbent will be accountable to support initiatives and processes within National Operations by leading and/or executing on a variety of projects, including providing training, scheduling, cost control, project proposal preparation or other management/control service, ensure that all aspect of the projects are properly documented, tracked and all required actions are completed. The successful candidate will be engaged in providing French language support across the team for the benefit of our Sun Life Distribution channel audiences across Canada – advisors, managers and staff – on relevant communications, processes or issues. This individual will identify opportunities to develop and implement consistent processes, business support and training for Financial Centre teams as required. This position reports directly to the Manager, National Operations Programs & Initiatives

What will you do?

Leads / participates on specific projects to develop policies and practices and build capability across Distribution Operations impacting Field Staff roles

Supports enablement of Senior Operations Specialists on implementing national policies and practices across Distribution including initial and ongoing operational policy training to field teams

Provides cross-functional French language support across all of Distribution Operations mandate including Facilities.

Collect, analyze and report data recommending and implementing modifications to the existing procedures

Bilingual support for National Operations, Premises and Distribution audiences

Ensure Records Management guidelines are current and up to date. Create, maintain and deliver training on records management.

Oversight of yearly records management tasks required in all Financial Centers and within National Operations

Collaborate with internal partners when compliance and risk to solve for identified gaps related to records management.

Manage FCRecords Inbox by responding to inquiries on records management to administer Sun Life retention guidelines.

What do you need to succeed?

Excellent bilingual skills – both written and verbal English and French

Demonstrate excellent teamwork

Client Centric

Leadership

Excellent at prioritizing workload to address changing needs

Demonstrated success collaborating with other leaders

Ability to work with minimum supervision

Ability to work remotely

Advanced computer/data analysis/presentation skills

Superior skills in MS Office including PowerPoint and Excel and SharePoint

Ability to work in a fast paced dynamic environment

Strong organizational and communication skills

Analytical experience

Some travel required

Assets:

A university graduate or equivalent post-secondary education and/or relevant work experience

Previous knowledge and experience working with Sun Life Distribution

Project Management Professional (PMP)

What’s in it for you?

Joining one of Canadas top 25 companies to work for, as recognized by GlassDoor

Competitive salary and bonus structure influenced by market range data

Flexible Benefits from the day you join to meet the needs of you and your family

A friendly, collaborative and inclusive culture

15 days vacation per year

Pension, stock and savings programs to help build and enhance your future financial security

Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

An environment of continuous learning and improvement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 47 900/ – 78 400/

Job Category: Business Analysis – Process

Posting End Date: 08/05/2021

Expected salary: $47900 per year

Location: Laval, QC

Job date: Sat, 01 May 2021 07:22:10 GMT