Communications Officer & Undergraduate Assistant

Job title: Communications Officer & Undergraduate Assistant

Job description: Date Posted: 01/25/2024
Req ID: 34597
Faculty/Division: Faculty of Arts & Science
Department: Dept of Germanic Languages & Literatures
Campus: St. George (Downtown Toronto)
Position Number: 00054886

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Department of Germanic Languages & Literatures offers a wide range of opportunities and programs to study and research German and Yiddish languages, literatures, and cultures. Located in the downtown core of Canada’s largest city, the University of Toronto is Canada’s largest university and boasts one of the best research libraries in North America, including an extraordinary collection of German materials. Relationships are consistently maintained with many cognate departments and interdisciplinary centres, as well as participation in a variety of collaborative programs. Our department offers exciting and unique opportunities for all, through a broad variety courses, programs, internships, study abroad, activities, and events.

Your opportunity:

Reporting to the Chair and the Associate Chair, Undergradaute, the incumbent will play a pivotal role in developing the Department of Germanic Languages and Literatures’ communication platform and providing student support to the department’s Undergraduate Program. The incumbent will the help promote the department’s exciting activities, coordinating internal and external messages, establishing outreach, leading community engagement events, and managing web presence. The Communication Officer and undergraduate Assistant will be responsible for developing and implementing social media operational procedures and best practices that support strategic objectives.

The position acts as the first point of contact for undergraduate student program issues and concerns, scheduling appointments for prospective students, applicants, and currentstudents to address individual needs. Other duties include troubleshooting course timetabling and room booking conflicts and handles the day-to-day administrative functions.

Your responsibilities will include:

• Determining the logistics required for the implementation of communication initiatives
• Producing promotional and outreach materials
• Advising on strategies to align websites with marketing/communication objectives
• Maintaining information on digital platforms
• Providing detailed information to students on program and/or course requirements
• Maintaining course information on student information systems
• Determining logistical details and activities for events and/or programming
• Providing orientation to others on work procedures and practices

Essential Qualifications:

• Bachelor’s Degree in a relevant discipline, or an acceptable equivalent combination of education and relevant experience.
• Minimum four years of recent and related experience in a post-secondary environment providing program administrative support in undergraduate student services and supporting communications initiatives.
• Experience providing front line student services and detailed information on programs of study and other related information through both face-to-face and digital media.
• Experience providing administrative support to undergraduate programs, including entering student data and preparing reports; coordinating room assignments; and maintaining files and records; Demonstrated experience coordinating timetable and exam schedules.
• Experience coordinating and implementing creative communication initiatives, preferably in a non-profit or an academic environment.
• Working knowledge of graphic design principles for digital and print communication.
• Experience administering social media platforms and writing for a web audience.
• Familiarity with posting, tagging, and sharing procedures in popular social media platforms (e.g. Facebook, Instagram, Twitter, YouTube, Reddit, etc.)
• Experience organizing the logistics of meetings and special events.
• Experience interpreting, applying and advising on rules, guidelines, and procedures.
• Advanced skills with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook).
• Intermediate experience using ROSI, ROSI Express, Degree Explorer, Quercus, or similar student information systems, to enter data, retrieve information, and compile reports.
• Excellent communication (oral and written) and interpersonal skills with the ability to promptly respond to inquiries with clarity.
• Demonstrated time-management skills with the ability to effectively prioritize, multi-task and organize work, and meet tight deadlines while paying attention to detail.
• Demonstrated skills and ability to provide effective guidance and advice to students in a responsive, empathetic, thoughtful, and discreet manner.
• Demonstrated strong student service orientation and experience fostering equity, diversity and inclusion in a post-secondary environment.

Assets (Nonessential):

• Knowledge of Faculty of Arts and Science curriculum policies and regulations.
• Master of Arts in German Studies or Humanities discipline.

To be successful in this role you will be:

• Communicator
• Efficient
• Multi-tasker
• Organized
• Possess a positive attitude
• Responsible

Internal applicants may request a copy of the job description by emailing adminhr.artsci@utoronto.ca.

Closing Date: 02/07/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Nathania Ngai

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

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