Community Paramedic Commander

Job title: Community Paramedic Commander

Job description: Commander

Health Services – Paramedic Services

Status: Regular Full-Time

Salary Range: $107,121 – $133,902

Work mode: Onsite

Location: 1600 Bovaird Dr E, Brampton, ON

Hours of work: 35 hours per week; must be available to work various shifts that support the needs of our 24/7/365 days-a-week operation

Peel Regional Paramedic Services are recognized leaders in pre-hospital care, innovation and research. Each year we respond to over 100,000 calls bringing advanced medical knowledge and interventions to the road and into the homes of Peel’s residents.

Are you a people leader who strives to coach, develop and support a high-performing team of Superintendents? Do you pride yourself on building strong relationships and building competency in others?

Interested? This may be the opportunity for you….

The Department, Division and its Strategy: The department of Health Services provides health protection, health promotion and illness prevention programs along with long term care services to build healthy communities in Peel. Paramedic Services’ primary mission (Service Commitment) is to save lives, decrease suffering as well as to improve and promote community safety.

The Team You Will Lead:

Working in collaboration with the other Divisional Commanders, you will lead a team of Community Paramedics to perform their duties and responsibilities in accordance with the principle documents (collective agreement, deployment plan, standard operating procedures, policies and procedures, MOH standards, Base hospital and community paramedicine medical protocols), to ensure efficient system-wide performance that meets quality standards.

What you will do in this role:

• Reporting to the Deputy Chief, you will be responsible for managing and making decisions to ensure effective system-wide and community paramedic operations through the coordination of activities in the community and within a divisional reporting station and satellite stations structure
• Demonstrate to your colleagues and staff the importance of professionalism, competency and respect in the performance of your key duties that includes, coaching, assessing, and evaluating immediate reports as they utilize the principle documents to make decisions regarding day to day operations
• Provide clear direction to employees based on established policies, operational plans, procedures, the collective agreement, protocols and processes. By providing regular feedback, development opportunities and strategic direction, and encouraging staff’s participation in key decision-making processes, you will ensure a high standard of performance
• Participating in and providing input on community paramedicine, operational and strategic matters to promote a high standard of service delivery across the system
• Communicate to your team relevant information in a timely manner to ensure the implementation of various activities as established by the Paramedic Leadership Team (PLT) in a manner that is understood and administered by all assigned staff.You will use your negotiation, mediation and judgment skills in order to contribute to the operation of Paramedic Services
• Set expectations with employees, monitor compliance, addresses performance limitations and acknowledge right effort and progress and will complete performance appraisals, establish annual performance objectives in alignment with the division goals and standards for employee performance
• Direct your staff to implement and adhere to the Collective Agreement, participate and make decisions within the grievance resolution process and contribute to the collective bargaining process
• Using and applying principles of fairness and integrity you will work to resolve human resource related matters in the workplace
• As a senior representative for the division you will work in the best interest of the organization, to meet the division’s Service Commitment. You may be called upon to participate in large-scale projects, programs or events that require collaboration with internal partners, allied agencies and external stakeholders in the design, development and implementation of system-wide response plans with the focus on community paramedicine programs
• As required you will be responsible for maintaining critical and cooperative linkages with all Emergency Services, the Ministry of Health and Long-Term Care and affiliated agencies
• Act as senior lead in the Incident Management System (IMS) for major incidents or disasters; obtaining necessary information to organize the IMS system, establish the command site, co-ordinate with other agencies, make strategic decisions and ensure tactical deployment of paramedic resources. In situations of emotional or situational pressure you will be able to demonstrate to the public, partners, stakeholders and allied agencies the ability of the Paramedic Services division to carry out its mandate to serve the residents and visitors of Peel Region
• Using a system-wide perspective with focus on community paramedicine, you and your staff will coordinate with various agencies and internal partners to ensure the appropriate allocation of staffing to meet operational needs
• Review, research, analyze and report on data extrapolated from Ambulance Call Reports, Incident Reports, operational data and community paramedic specific data to update the Deputy Chief Paramedic Operations on the systems performance on a regular basis and aid you in making appropriate decisions
• Communicate in a professional, respectful, mature manner and maintain strong working relationships with internal and external partners, understanding the importance of positive stakeholder and community relations
• You have financial accountability for all budget expenditures for the community paramedicine program and are responsible for ensuring the allocation of financial resources consistent with the established program plans
• Ensure that vehicle fleet, equipment, and supplies are managed and utilized in accordance with established procedures and processes. You will work with logistics to oversee all community paramedicine equipment and medications

What the role requires:

• University Degree in a relevant discipline, or a combination of education and related work experience (minimum 5 years) may be considered as an equivalent to formal post secondary education
• Working knowledge of applicable legislative requirements including; Ontario Ambulance Act and associated regulations, Occupational Health and Safety Act and regulations, Labour Relations Act, Employment Standards Act (Ontario), Highway Traffic Act, Workplace Safety and Insurance Act and associated regulations, Canada Health Act, Mental Health Act, Emergency Management Act and the Controlled Drugs and Substances Act
• Knowledge of Paramedic industry, medical and emergency response techniques and procedures
• Demonstrate and apply knowledge of ambulance regulations, standards, policies, procedures, and specific paramedic protocols including equipment and materials specifications and financial systems and budgetary processes
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada’s Healthy Workplace Month® with the presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to in delivering essential services and programs to our diverse community. You won’t find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

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