Customer Service Administrator

Job title: Customer Service Administrator

Company: CEVA Logistics

Job description: At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit – we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace – do you Dare to Grow with us?

YOUR ROLE

Do you have the eye of a bold eagle, the concentration of a hunting lioness, the social skills to work and communicate with a team, and logistical ocean freight knowledge? Well, you may be the Customer Service Administrator we are looking for. Your mission will be to perform full cycle customer service and reporting data results, assisting with research and reconciling discrepancies. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

Customer facing activities include

• On-boarding (SOP’s, OneID, POAs, check quote is in place etc.)

• Quote for existing clients (based on MSR)

• Customer Specific tasks ahead of shipping (PO management, etc.)

• Receive & Create customer Booking, Quote or Service Requests

• Shipment approval with destinations

• Review Customer Job Profitability

• Routing Order to origins, follow up, updates

• Arrival advice, gather customer requirements

• Shipment Status Requests, Track & Trace, PO management

• Respond to complaints & queries

• Claims (entry point, guide)

• Exception Management

• Customer Survey

• Review Customer Job Profitability

WHAT ARE WE LOOKING FOR?

• High School Diploma or GED required
• One-year customer service logistics related experience
• Knowledge of ocean freight

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

To express interest in this position, please visit https://careers.cevalogistics.com/ to apply.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Applicants requiring accommodation are asked to make their needs known in advance. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

We sincerely thank all applicants who express an interest in this role; however, only those being directly considered will be contacted for an interview, no phone call or agency inquiries please. Applicants requiring accommodation are asked to make their needs known in advance.

Richmond

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Expected salary:

Location: Richmond, BC

Job date: Wed, 10 Mar 2021 23:42:57 GMT