Customer Service Representative, Home Construction

Job title: Customer Service Representative, Home Construction

Job description:

• Provide front line customer service to homeowners responding to assigned emails. * Assess customer needs and communicate to the field Customer Service team. * Coordinate repair appointments * Handle over-the-phone inquires regarding the warranty service program. * Set objectives for service repairs and identify warranty items. * Provide status/concern updates to management. * Provide other administrative support to leaders, as required. MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual’s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants * 3+ years experience working in Low Rise residential with a Home Builder * Tarion knowledge of warranty items. * 1-2 years customer service and/or telephone support experience * Excellent listening and verbal communication skills * Attention to detail is a strong requirement * Must possess a strong customer service and team player orientation * Exceptional telephone manner * Strong computer (MS Office) and data entry skills * Demonstrated ability to balance multiple priorities in a dynamic team environment * Demonstrated interest in and commitment to continuous learning Our client is one of the GTA’s most established low-rise home builders. With 17 years of experience under their belt and an ever-growing list of upcoming projects, our client is poised to grow exponentially within the next five years. As a recognized leader in home building, design, and development, we are in search of the GTA’s top talent to join this rapidly expanding team of construction professionals. * A competitive salary of $55,000-$65,000 * Bonus * Benefits * RRSP matching

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