Device Coordinator – my UHN Patient Portal & Virtual Care Operations

Job title: Device Coordinator – my UHN Patient Portal & Virtual Care Operations

Job description: DEVICE COORDINATOR, myUHN Patient Portal & Virtual Care Operations

Job Posting #: 924621

Site: Toronto General Hospital

Department: myUHN Patient Portal & Virtual Care Operations

Reports to: Senior Manager

Hours: 19.75 hours per week

Salary: To commensurate with experience and consistent with UHN compensation policy

Status: Temporary Part-Time

Posted Date: October 16, 2023

Closing Date: Until Filled

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

As a key member of the Virtual Care Operations Team, the Device Coordinator supports the delivery of virtual health care to patients via innovative technologies, such as the Medly Application (App). The Medly App helps heart failure patients take control of their health by providing self-care guidance and access to their care team remotely. Such technologies are an essential component of the patient’s healthcare journey, supporting patient empowerment and self-management through access to their information. This is a demonstration of UHN’s purpose, values and principles in action on how the needs of the patient come first.

Key Responsibilities:

• Creates and manages database for the purpose of tracking and reporting.
• Ships all inventory and ensures that appropriate equipment is recycled
• Responsible for device purchasing, inventory, and management of equipment and software required
• Maintains and tracks inventory of all equipment, devices and costs
• Monitors and ensures that all program data elements are inputted onto spreadsheets or sharepoint site in a timely manner.
• Performs analysis, interpretation and reporting of information to support program and management decision-making, including: monthly reporting of indicators and completing ad hoc/program requests and/or special projects assigned.
• Maintains clear, accurate and up-to-date documentation of all processes (e.g., data reconciliations, etc.).
• May provide or assist with diagnosing or assisting with end user support where incidents are logged for Virtual Care team to troubleshoot
• May assist in training on devices or other day-to-day technology needs of the users at UHN
• Identifies new opportunities and provides recommendations on technology enhancements to improve the user experience
• Supports responses and triaging of issues when required which come through the Virtual Care service desk and responds to technical issues that come through a technical assistance help line and is available to answer calls within regular office hours.

Qualifications:

• At a minimum, completion of a Bachelor’s degree in Business, Healthcare or Information Management or recognized equivalent required
• At minimum, 1-2 years of practical or related experience
• Organizational Skills
• Coordination Skills
• Communication Skills
• Digital Literacy Skills
• Experience with Microsoft Excel

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

Click Here to Apply

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