Facilities Manager

Job title: Facilities Manager

Job description: We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Summary:

Responsible for managing the overall direction and day-to-day facilities issues for a group of Aaron’s stores and distribution centers. Works closely with outside vendors and store operations. The ability to manage vendor personnel is a core competency of this position. The Facility Manager will spend much of his/her time directly managing field activities performed by the vendors and managing customer relationships.

Duties and Responsibilities:

• Manage the overall direction and day-to-day facilities issues for a group of Aaron’s locations to ensure services are being performed to specific SLA’s.
• Will act as the first point of contact for all work order management activities, which entails properly handling escalations from Aaron’s locations and/or vendors, thoroughly reviewing and approving quotes, and invoices, managing warranty claims, and ensuring proper close out of work orders.
• Upon escalation, work with Aaron’s Landlords as needed on repair requests and partner with the Legal and Lease Administration teams on any repairs that need to be billed back to landlord.
• Utilize reporting that is provided by the work order management system (and in some cases develop ad hoc reporting) to analyze trends, identify outliers, and resolve issues.
• Assist with overall vendor management, which includes developing performance reporting and scorecards, frequent business reviews to discuss performance, and holding vendors accountable to service level agreements and scopes of work.
• Develops and maintains positive relationships with clients.
• Reviews data from Work Order System to ensure all KPIs are being met.
• Heavy work order system accountability
• Safeguard the work environment by identifying and remediation of all safety hazards within the properties.
• Monitors response to emergency situations (equipment failure, fire, evacuation, etc.) and customer concerns and communicates status updates effectively.
• Ensures compliance with applicable codes, requisitions, government agencies and company directives as it relates to building operations.
• Other duties as assigned in the department.

• Education and Experience: Bachelor’s degree (BA/BS) from four-year College or university and a minimum of four years’ experience and/or training. An equivalent combination of education and experience will be considered.
• Strong knowledge of Microsoft Office package (with emphasis on MS Excel)

Required Skills and Competencies:

• Ability to respond effectively to the most sensitive issues.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Ability to interact with service providers, Landlords, and internal customers in a professional manner.
• Must be able to communicate effectively, be customer service focused, and well organized.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Stock purchase plans
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron’s is an Equal Opportunity Employer.

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Other details

• Job Family Store Support Center
• Job Function Real Estate & Construction
• Pay Type Salary

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