Floor Manager – Hamilton Convention Centre

Job title: Floor Manager – Hamilton Convention Centre

Job description: The Hamilton Convention Centre by Carmen’s is one of Canada’s first full service, privatized convention and event facilities located in the heart of downtown Hamilton. It is the largest event venue in the City of Hamilton capable of producing exceptional events. The Hamilton Convention Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as a Floor Manager, in a venue which produces the largest events in the City of Hamilton and are looking to join a team of champions we want to meet you.

THE FLOOR MANAGER AT THE HAMILTON CONVENTION CENTRE HAVE THE OPPORTUNITY TO:

• Supervise events at the venue following the written instructions of the banquet event order
• Responsible for leading by example, demonstrating superior customer service skills, adaptability to customer feedback and staff issues, and coaching other team members
• Ensure that event schedules are accurate and timelines are followed, maintaining constant communication between servers and other event staff
• Acts as an ambassador and host of the venue, serving as a liaison between guests, management and team members
• Make a difference in the lives of each and every one of our guests and clients through directly contributing to the creation of extraordinary memories.
• Exercise good judgment and demonstrate leadership abilities to inspire the actions of your fellow co-workers and drive positive change in the organization
• Opening and closing duties for the venue
• Other duties as assigned

FLOOR MANAGER POSITION REQUIREMENTS:

• Friendly, professional, and customer service focused
• Ability to build rapport quickly with guests
• Excellent customer service skills, and ability to understand and respond to individual needs and requirements
• Excellent leadership, communication, and organizational skills
• Ability to work on a variable schedule including mornings, nights, and weekends

WHAT CAN WE OFFER?

• Great Place to Work Certified
• Positive and safe workspace with high emphasis on inclusivity
• Competitive wage package
• Pay on demand
• Flexible work schedule
• Hotel and Restaurant Discounts
• Opportunity to learn and apprentice under a Red Seal Journeyman cook
• Staff recognition
• Wellbeing programs
• Participation in staff events
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen’s Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen’s Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify The People & Culture Team upon scheduling your interview.

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