Franchised Restaurant General Manager

Job title: Franchised Restaurant General Manager

Job description: Posting Date Nov 08, 2021 Job Number 21130044 Job Category Food and Beverage & Culinary Location Sheraton Suites Calgary Eau Claire, 255 Barclay Parade SW, Calgary, Alberta, Canada VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Additional Information: This hotel is owned and operated by an independent franchisee, Fairmont Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY Restaurant General Manager, Flower & Wolf Flower & Wolf Restaurant & Bar, located within Sheraton Suites Calgary Eau Claire, offers locals and travelers a familiar yet refreshing restaurant and bar experience in a sophisticated space. As General Manager, your leadership and passion for top notch food & beverage experiences will drive outstanding operating results to ensure the venue is a great place to gather and an awesome place to work. What is in it for you: • Employee benefit card offering discounted rates in Accor & Marriott worldwide • Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! What you will be doing: • Responsible for the day to day operations of the venue while ensuring high levels of guest satisfaction at all times • Engage the team and drive a culture of service and hospitality to drive and exceed customer satisfaction scores • Ensure that ongoing training is taking place and that team members are being coached and held accountable for their duties • Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations • Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools. • Responsible for driving marketing initiatives and activations for the venue, while ensuring an active presence on social media channels • Develop and maintain a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on • Champion for Open Table and Silverware POS to ensure systems are maximized and utilized efficiently • Review and monitor meal periods, seating times and booking trends to ensure maximization • Actively participate in menu development and pricing while ensuring accurate data and feedback is considered • Ensure all correspondence and feedback received by the venue is answered/responded to in a timely & professional manner • Ensure ambiance of restaurant and patio are well maintained and adjusted accordingly to time of day and/or season • Participate in long term strategic planning to ensure success of the venue • Stay up to date with food & beverage scene and offerings within Calgary, as well as proactively seek out and implement food & beverage trends while maintaining brand integrity of venue • Ensure compliance to all local and corporate policies & procedures • Other duties as assigned Your team and working environment: • Sheraton Suites Calgary Eau Claire is a unique property, managed by Accor under the Fairmont brand, and operating as a franchised Marriott property, which offers exposure to many stakeholders and brands • The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open, welcoming and feels like a second family • Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince’s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary’s Urban Resort. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. JOB REQUIREMENTS Your experience and skills include: • Service focused personality is essential and previous food & beverage front of house leadership experience, minimum 2 years of leadership experience in a comparable setting is required • Previous experience with marketing initiatives and/or social media presence is required • Computer literate with knowledge of Microsoft Office; prior experience working with Silverware or a related system is an asset • Communicate thoughts, actions and opportunities clearly (both written & verbal) with proven networking/interpersonal skills • Proven ability to build and maintain good relationships with all stakeholders • Ability to lead by example and create a strong team culture and set the scene for high performance • Results orientated, positive outlook, attention to detail with ability to drive projects forward • Available to work a schedule that reflects the business levels and needs of the venue/hotel In order to keep our employees and the general public safe from the threat of COVID- 19 and the rise of variants in the community, the Hotel has implemented a COVID-19 Workplace Vaccination Policy. This company is an equal opportunity employer. frnch1

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