General Manager

Job title: General Manager

Job description: HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story to ever be told in the fitness industry. With 11 locations and 50 + on the rise; Our position of General Manager offers opportunity for growth and career advancement.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

What we offer:

• Free Crunch Fitness Membership
• Discounted Personal Training Sessions
• Exciting team environment
• Growth opportunity in a rapidly growing company
• Employee Recognition Program
• Commission and Team Bonuses
• Discounts on services, products, and more!
• Training and Development Programs
• FREE Accredited Industry Certifications

Here’s what we need:

• We’re looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.

Here’s what you’ll be doing:

• Recruiting, hiring, training, and developing team members
• Manage team member performance standards, with ongoing development, training, and coaching
• Impact member retention and deliver the “Wow Member Experience”
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and staff meetings
• Involvement and supervision in all front desk activities.
• Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Here’s who you are:

• Excellent in execution, taking prompt and assertive action to accomplish objectives
• Lead by example by delivering personal and team performance targets
• Understand labor control, optimal staffing levels, and controls overtime
• Maintain high standards for facility cleanliness and organization
• Mobilize to innovate and problem solve
• Persuasive, candid communicator who encourages open dialogue
• Demonstrates integrity and judgment that inspires trust
• Basic understanding of industry, market, and key business drivers
• Creator of a learning environment, striving for personal development
• Confident, humble, and kind mixed with sense of humor and fun

Skills, Education, Experience:

• 2+ years of service-oriented assistant management experience
• Business management degree or equivalent proven experience
• Experience with supervising and developing employees

Physical Demands:

• This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

About WG Management

WG Management LLC is a leading Franchisee of Crunch Canada. The company is rapidly expanding its club footprint throughout Canada: and is led by a management team with over 100 years of combined experience within the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members and community regardless of fitness level.

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