General Manager

Job title: General Manager

Job description: Parkland has an exciting industry-changing opportunity. We are seeking an experienced leader with a passion for exceptional service and community outreach who wants to take their career to the next level by opening and establishing a new pinnacle of excellence in seniors living across Canada. Our newest lifestyle residence, Parkland Ajax, located in Ajax, Ontario, is opening in the Fall of 2022, will offer a new era of premium independent living with distinctive accommodations, extraordinary amenities, and unparalleled service.

Who We Are…

Parkland communities are managed by Shannex, a family-owned company with Maritime roots and more than three decades of being a trusted provider of services and supports to seniors across Nova Scotia and New Brunswick. Shannex opened Parkland on the Glen in Mississauga in 2015, followed by Parkland on Eglinton West in 2020. Today, Parkland continues to grow and will open its newest lifestyle residence in Ajax in Fall 2022, with a future community planned for Ancaster in 2024.

Core to our communities is a philosophy of placing residents at the heart of all we do. As we grow in Ontario, we are looking for compassionate, honest professionals who are committed to service, safety and continuous improvement.

Who You Are …

As the successful candidate you are a motivated leader with extensive experience in senior living, accommodations and/or the hospitality industry. You have staked a solid reputation as an expert in your field whose name is synonymous with excellence. Your professional experience is well balanced with business acumen, people development, facility management and lifestyle brand awareness. Experience with a high-end property opening is essential. You ideally have an Undergraduate Degree in Business, Hospitality or Hotel Management. We are seeking an individual who is passionate about service, has strong results orientation, expertise in the execution of service delivery, effective problem resolution and strong decision-making capabilities who believes in the power of team.

What you will do…

Reporting to the Regional Director, Operations – Ontario, the General Manager manages the operations of the residence and leads an expert cross-functional team in the delivery of exceptional service, resident living and outstanding facility standards. You are responsible for developing and managing employees as well as managing the financial performance of the campus. As the General Manager, you will inspire the team to deliver exceptional service and ensure the implementation and continuation of our organizational values while delivering superior operational results. As we near opening, you will work closely with the sales and marketing team to achieve sales and marketing objectives as well as to assess and evaluate prospective resident’s needs and services.

Our expectations of you…

• Selecting and leading a dynamic team toward the organizational, facility and departmental goals and priorities
• Fostering the development of a quality culture that shapes the values, beliefs, and actions of all employees through the application of a continuous quality improvement philosophy
• Collaborating with the Regional Director in offering recommendations on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities and other opportunities of value
• Managing available resources (human, financial and physical) to promote optimal resident and employee satisfaction
• Promoting and marketing of the campus and its services within the community and surrounding area
• Maintaining a strong relationship with care planning, community-based service providers, contractors and suppliers
• Monitoring of facility occupancy and adjustment of marketing strategy and activities to achieve occupancy goals
• Networking and maintaining contact information for community groups and associations to increase community awareness and visibility of the facility
• That you have a passion for seniors’ care and culinary services

What we offer…

• An opportunity to work with Great People, to be a part of this new, flagship, industry leading offering with an ability to set the bar of independent luxury living
• Regional support team & onsite management team who you will be selecting
• The ability to make an impactful difference in the quality of life for residents and their families
• Comprehensive compensation package which recognizes your experience as an industry leader
• RRSP program (employer matching option)
• Professional development opportunities

Great People is a core value at Parkland based on the belief that our team members are the spirit and foundation of the organization. Parkland is committed to offering the best environment for team members where everyone takes pride in their work and in the organization. Our colleagues are committed to service excellence and are supported with opportunities for personal and professional growth. We are building a culture that supports the balance between work and personal life.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Parkland will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization please submit your application, stating your salary expectations. We look forward to hearing from you!

https://experienceparkland.com/en/locations/parkland-ajax/

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

Click Here to Apply

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