General Manager, Event Production Services

Job title: General Manager, Event Production Services

Job description: Who we are:

From building the stage to laying the first cable, from installing the lights to sound check, MAC Show Systems is there, coast to coast, behind the scenes, bringing events to life.

To the entertainers on stage and the people in the audience, our work powers the magic. To us, it’s a labour of love, creativity, logistics, technology and pure grit and determination to make things happen.

We are a one-of-a-kind, full-service, live entertainment production company based in Toronto. We pride ourselves on utilizing the best brand name and high-end equipment to ensure a seamless production, Every Time. Our passion for perfection, knowledge of the industry, and exceptional customer service are what set us apart. We strive to exceed expectations because only the best is acceptable for us.

If you share our passion for behind-the-scenes at massive music festivals, tours, trade shows, street shows, and everything in between, join us.

Who we need:

As we continue to expand and enhance our services, we are looking for a people and operations leader to join us as General Manager. You will oversee our day-to-day operations, ensuring the smooth functioning of all aspects of the business, from production and rentals to client relations and team management. You will spearhead people and performance management and work closely with our founder and the leadership team to drive growth, evolve our offerings, and maintain high-quality standards.

What’s in it for you:

Immediate and future growth. Whether you are currently a GM within the industry and looking for a new challenge at a company that is scaling, or you are eagerly waiting for the chance to move up to the next level and make your mark, this is it. We have ambitious goals to broaden our presence across the country and, ultimately, across the border. As we continue to expand geographically and grow through the acquisition of more products, and services, your own influence and accountability will also increase.

Influence. You want to spearhead a scaling company with its sights set on being the best in the industry. You want to be at the helm of the business, working in partnership with our founder to execute and expand his vision. You will introduce strategy, plans and structure that will introduce efficiencies and increase revenue.

Pride. We want to be the best – and you want to help make that happen. Our brand is recognized at live events and sets high expectations for clients and their audiences from the moment our trucks roll into the parking lot. From the way we set up to the cutting-edge equipment to the speed at which our knowledgeable teams work, these are our key differentiators. As our General Manager, you will grow your own reputation and ours by prioritizing not just what we do but how we do it.

You will:

• Oversee all operations and projects. You will manage day-to-day business operations, including audio/visual production, staging and set design, and event technology rentals. You will ensure the seamless execution of projects, from initial planning to post-event evaluation. You will oversee financial management, including budgeting, forecasting, and cost control measures. You will collaborate with the leadership team to develop and implement company policies, procedures, and best practices.
• Drive growth. You will foster strong relationships with clients, understanding their unique needs and providing tailored solutions. You will draw on your insights and experience to develop and implement strategic business objectives and lead the execution of these plans. You will monitor and analyze key performance indicators, identifying areas for improvement and implementing necessary changes. You will maintain a thorough understanding of industry trends and technological advancements to stay ahead of the competition.
• Be a people leader. You will manage and nurture a best-in-the-business team that shares our passion for behind-the-scenes equipment, technology and staging of events. You will foster an environment encouraging hustle, commitment, adaptation, and excitement to tackle challenges and solve problems. You will develop a robust workforce of AV technicians, drivers, and labourers. You will be involved in the end-to-end employee experience, including recruitment, training, scheduling, and performance management.

You have:

• The leadership experience. You are coming directly from an audiovisual systems background or another facet of the live event production industry. You have in-depth experience overseeing resource allocation, people on the ground and company operations, with the leadership skills to motivate and firmly manage a diverse, hardworking team. You come with solid business acumen, strategic thinking, and best practices for successful operations and infrastructure setup. You are comfortable with ambiguity and can step back and look at the bigger picture, designing a flexible solution and responding quickly to changes in the industry, the marketplace, the team, and the business.
• The project management. You have exceptional organizational skills and can handle multiple tasks simultaneously. You have proficiency in relevant software and tools for project management, financial analysis, and reporting. You have experience managing concurrent events simultaneously from end to end.
• The industry knowledge. You have a broad understanding of the end-to-end production setup and takedown requirements, from set design to audio, lighting, and video to staging, equipment, and physical delivery and assembly.
• The interpersonal skills. You have professional written and verbal communication skills and can adapt your message to fit the audience. You can earn trust and respect and treat those around you equally. You can build and nurture collaborative client, vendor, and stakeholder relationships.
• The drive. You are passionate about high-value production and exceeding customer expectations. You hold yourself and others to high standards of accountability. You are ready and able to work alongside your team, troubleshoot, and innovate to ensure the show goes on.
• The flexibility. You understand the demands of the industry and can be available on-call to respond to issues and requests from within and outside your time zone.

Join us

What started as a passion project for an engineer in a garage ten years ago has grown into a full-service AV rental and set up and services company. Surviving the COVID-19 shutdown, and in fact, leveraging the opportunity to expand resources and design strategic approaches, speaks volumes about who our leader is and why we will follow him from St. John’s to Victoria. We are looking for driven and results-oriented people who are passionate about the audiovisual industry. Join us to play a role in shaping the future of our company while delivering exceptional experiences to our clients.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and how you will make an impact as our new General Manager.
• An in-person interview with our founder to learn about the strategic deliverables for the role and hear how you will work together. You will be able to share your insights and best practices in scaling operations, project management, and people leadership.

If you have 70% of the qualifications we are looking for and MAC Show Systems sounds like where you want to grow your career, apply now. We can’t promise it will be a fit, but we promise to consider your experience.

At MAC Show Systems, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, by contacting

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