ISL 18R – Technical Support Analyst

Job title: ISL 18R – Technical Support Analyst

Company:

Job description: An excellent opportunity to join this dynamic team and apply your technological skills

As the Technical Support Analyst you will provide Tier 1 & 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problems.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact .DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and

• Diploma, certification or degree in the computer science field, or equivalent.
• Minimum of 3 years recent, related experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software including technical analysis, technology support, troubleshooting and other systems-related service. Examples of technical support roles include Customer Service, Systems Administrator, Database Coordinator, etc.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

Enhanced Security Screening will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Expected salary: $56032 – 63565 per year

Location: Surrey, BC

Job date: Mon, 07 Jun 2021 03:04:10 GMT