ISL 21R – Service Design Analyst

Job title: ISL 21R – Service Design Analyst

Company: BC Public Service

Job description: Service Design Analyst
Information Systems 21

Due to present physical distancing requirements related to COVID-19, the recruitment process for this competition may take place virtually.
An eligibility list may be established.
Position is located in Victoria, however alternate locations may be considered
This is a temporary opportunity until May 31, 2022

A great opportunity to take the next step in your career

British Columbia’s Natural Resource Ministries (NRM) are the stewards of the Province’s Crown land and natural resources which reflect the diverse values and interests of all British Columbians. In order to support the growth of the economy while providing effective environmental stewardship, the province’s NRM must transform in order to advance the shared management of British Columbia’s natural resources.

The Information, Innovation and Technology (IIT) Division is leading the modernization and transformation of business practices for the NRM through continuous improvement projects, new technology options and operational information management/information technology (IM/IT). The IIT Division is providing leadership for IM/IT planning, policy and business process solutions and is also the single authority for all information and technology across the NRM.

To plan and manage service design related to infrastructure technology solutions across multiple platforms, program areas and a variety of systems environments. This position will be part of a service design team that will work with clients on education, awareness, behavioural insights and continuous improvement.

The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact June.Fisher@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Degree or diploma in Service Design, or an equivalent combination of related experience and education.
• Training and/or experience specializing in one of the following: design research, information architecture, content strategy, interaction design or prototyping.

Preference may be given to applicants with any of the following:

• Experience in client engagement related to planning and implementation of service design projects.
• Experience in developing and defining standards, guidelines and procedures.
• Experience in training and supporting implementation of standards and tools.
• Experience in providing technical advice to management on implementation recommendations for meeting business requirements.
• Experience conducting co-design workshops with staff and end users to generate insight from diverse groups of stakeholders.
• Experience in Agile Teams

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

CRC – A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Location: Vancouver, BC

Job date: Sun, 11 Apr 2021 22:42:51 GMT