IT Business Analyst

Job title: IT Business Analyst

Job description: IT Business Analyst, Salesforce Contract Duration: 6 months Location: Toronto, HYBRID, 1 day per week

The client is looking for an experienced Senior Business Analyst to both deliver on existing Salesforce initiatives and to establish Business-Technology roadmaps for future initiatives. Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translates those to programmers and developers
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

Required Skills:

• 8+ years of experience as a Business Analyst with 3 years of experience delivering Salesforce CRM solutions with hands-on experience configuring Salesforce in the following areas: users, profiles, permission sets, role hierarchy, validation rules, sharing rules, reports and dashboards
• Extensive knowledge of authoring user stories in JIRA, documenting related artifacts on Confluence and generating process flow diagrams through applications such as Visio, Gliffy & Draw.io
• Experience leading discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes. Including the definition of user personas, epics, and user stories.
• Ability to design elegant solutions for highly complex problems that can include changes to Technology as well as changes to existing Business processes.

Nice-To-Have Skills:

• Fluent in Spanish
• Salesforce including SOQL (queries for salesforce), knowledge on financial services cloud, data analysis, business/flow diagrams and wireframing
• Previous experience with Data Loader, SF Inspector
• Possess a Salesforce UX centered focus, in addition to a familiarity on aspects of UI design such as creating mockups and wireframes
• Experience on a Salesforce Implementation through the full Software Development Lifecycle (SDLC)

Click Here to Apply

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