IT Site Support Technician

Job title: IT Site Support Technician

Company: Yelp

Job description: Do you have a passion for tech and love helping others? How about enterprise experience and a whistle-while-you-work attitude?

Our Yelp IT Operations team provides world class support for our employees in our Yelp offices and those working remote. As an IT Site Support Technician, you’ll have the opportunity to lead the launch of our new Toronto office while delivering 5-star service and support both in-office and for our remote employees throughout Canada. You’ll also be the escalation point for Tier 2 issues and be responsible for supporting Mac, Chrome OS and Windows desktops and laptops, mobile devices, phones, printers, video conferencing, training and general assistance. We’re primarily an Apple environment, so we’re looking for a teammate who can comfortably live and breathe in the Mac world.

We would love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What You Will Do:

• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
• Support in-office walk-ups and remote assistance while providing a great customer experience for our Yelpers.
• Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
• Work with Workplace, People Operations, Recruiting and IT teams to ensure 100% success on all new hires, transfers, and separations. Collaborate with our engineering, logistics and AV teams to rollout new technologies and improve and optimize our solutions.
• Cycle counts, purchasing, and monthly replenishment of IT equipment for local and remote employees.
• Drive team projects to complete tasks on time and to specifications.
• Support Toronto office buildout and launch in coordination with our CoreInfra and IT teams.

We Are Looking For:

• 3-5 years of IT desktop support experience in an enterprise environment. Deep knowledge of supporting macOS, iOS, ChromeOS, Windows 10, and Android.
• Solid grasp of the following technologies: Google Apps, MS Office for Mac and PC, Active Directory, Okta (SSO), Twilio, Jira service desk, JAMF, Canon printers, Google Meet, and familiarity with Chrome OS a plus.
• Excellent hands-on and remote customer service skills.
• Experience in office builds including collaboration and coordination with engineering teams.
• Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.
• Process creation and documentation experience.
• Strong interpersonal and communication skills, strong work ethic and positive attitude.

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education – and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

Expected salary:

Location: Toronto, ON

Job date: Tue, 04 May 2021 23:33:15 GMT