MANAGER, HEALTH SYSTEM IMPROVEMENT – MENTAL HEALTH AND SUBSTANCE USE

Job title: MANAGER, HEALTH SYSTEM IMPROVEMENT – MENTAL HEALTH AND SUBSTANCE USE

Company: Interior Health Authority

Job description: Job title :MANAGER, HEALTH SYSTEM IMPROVEMENT – MENTAL HEALTH AND SUBSTANCE USE
Community :FLEXIBLE
Facility :FLEXIBLE
Status :PERMANENT FULL TIME
Position Summary
Interior Health is seeking an experienced healthcare leader for this exciting role. This position requires a systems thinker with strong change management skills to drive and facilitate change as well as anticipate future change in service delivery and develop transition strategies. Superior collaboration and communication along with community engagement and development will be key to cultivate strong working relationships with a variety of teams and leaders throughout the organization and community.

About the role:

The Manager, Health System Improvement, Mental Health and Substance Use (MHSU) is a member of the MHSU Leadership Team and acts in an advisory capacity to the Network Director, MHSU in the planning, delivery, and evaluation of services within the program to meet the needs of the residents of Interior Health (IH). Working collaboratively with the MHSU Health Leadership team, the Manager provides the strategic context and direction for assigned program(s) across IH. Using research, professional networks, and provincial standards and mandates, the Manager will work collaboratively with all IH portfolios to develop systems and processes that improve patient care, population health, and are operationally sound. Through IH-wide standardization, the Manager ensures clear direction for the provision of care and services throughout the MHSU programs; provides leadership to program specialists and other content experts that ensure integration of services across IH; and provides functional leadership across IH. Externally, the Manager represents IH on issues related to program planning and the fulfillment of provincial directions in health by maintaining ongoing working relationships across local, regional, provincial, and national programs and committees.

TYPICAL DUTIES AND RESPONSIBILITIES:

1. Supports the following activities:
Accountabilities

• Ministry of Health (MoH) Plans
• IH Objectives/Strategies
• Global Budgets
• Contract Support
• Liaison with MoH/Corporate
• Program Planning/Development/ Monitoring/Evaluation
• Standards/Benchmarking
• Clinical Decision Support Tools
• Education
• Research
• Professional Practice
• Quality
• Best/Leading Practice
• Policy/Procedures

Combined Accountabilities with IH Departments

• Establishes Priorities/Performance Expectations
• Problem-solves Escalated Issues
• Quality/Patient Safety
• Issues Management
• Human Resource Management
• Accreditation
• Capital Equipment/Projects
• Risk Management
• IMIT
• Program Monitoring
• Education
• Infection Control
• Creativity/Innovation/Sustainability
• Disaster Planning
• LEAN
• Change Acceleration Process
• Large Scale Change

2. Develops an integrated and networked health delivery system that improves the health status of the communities in IH in an effective and sustainable manner.

3. With other IH portfolios, provides an integrated system of MHSU care services with the following objectives:

• Achieve improved health outcomes for patients with moderate to severe mental illnesses and/or substance use disorders.
• Provide effective access and navigation of the community-based healthcare system for patients, families, and caregivers.
• Engage patients, families, and their caregivers and communities as full partners in health- care delivery.
• Reduce per capita costs for target populations on the terms, conditions, and under-standings set out in the Bilateral Agreement.
• Provide services and establish partnerships to promote health and prevent illness in individuals, families, and other targeted populations.

4. Ensures the tactical planning and service delivery activities are aligned and contribute to the successful achievement of the IH Integrated Service Plan.

5. Plans, evaluates, monitors, and reports on programs and services within the MHSU program to ensure optimal delivery within the assigned portfolio of responsibility on an on-going basis. Ensures indicators are relevant to learned outcomes.

6. Responds to the performance expectations and the general and specific plans and direction of MoH by conducting the affairs of the MHSU program so as to achieve the performance expectations and objectives of Government including:

• Key Result Areas (KRAs).
• Develop policies and programs in accordance with core functions and KRAs.
• First Nations Health Authority – Path Forward (Provincial Plan).
• Prepare business plans with clearly articulated goals, objectives, strategies, performance measures, and targets.
• Implement IH performance monitoring and reporting mechanisms that are consistent with Government’s general direction and consistent with principles of efficiency, effectiveness, customer service, and quality improvement.
• Develop and implement MHSU program-specific strategies to manage and mitigate risk.

7. Ensures the continued development and evaluation of a multi-year people management plan that complements IH’s strategic Human Resources direction for staff, volunteers, and physicians.

8. Adheres to agreements and policy commitments signed or agreed to by the MoH with the Doctors of BC and the HEABC with respect to Labour and Health Human Resources.

9. Develops and maintains relationships with key stakeholders such as: Physicians, elected officials, Aboriginal leaders, complimentary organizations (such as Rotary Club and the Chamber of Commerce), Non-Government Organizations, patients/caregivers/families, and Foundations. Relationships with the key stakeholders must encourage understanding and collaboration in the development, implementation, and evaluation of the strategic directions and performance goals of IH. Relationships with key stakeholders are considered to be a foundation for success.

10. Develops, coordinates, and maintains relationships with other VP portfolios within IH to ensure the business operations and service delivery activities of the Network are aligned and contribute to the successful achievement of the IH Integrated Service Plan.

11. Manages the communication activities within the specific terms and conditions set out by IH in support of the MoH/Public Affairs Bureau/Health Authority Communications Protocol.

12. Works collaboratively with the MHSU Leadership Team, which will ensure vertical and horizontal integration, meeting the standards as set by Accreditation Canada.

13. Performs other duties as assigned.

Qualifications

• Bachelor’s Degree in a health related discipline
• Seven to ten years recent, related clinical experience, including three years in a leadership role.
• Or an equivalent combination of education, training and experience.
• Current registration with the relevant professional college or association preferred.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:

• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

• Knowledge of current and future healthcare issues.
• Demonstrated leadership and interpersonal skills and proven leadership skills with diverse groups.
• Demonstrated knowledge and ability in complex system approaches and whole system change strategies.
• Ability to drive and facilitate change as well as anticipate future change in service delivery and develop transition strategies that optimize resource utilization and ultimately improve efficiency and quality of care.
• Demonstrated knowledge of community engagement and development principles and experience in community development.
• Proven ability to manage projects requiring a conceptual and development process.
• Demonstrated financial, administrative, project and contract management.
• Knowledge of Health Professions Act and other regulatory bodies.
• Ability to unify, energize and motivate people.
• Ability to influence others at all levels of the organizations as well as external stakeholders.
• Ability to communicate effectively orally and in writing, including a proven ability to communicate change, planning concepts and policy and the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Understanding of research and best practice
• Knowledge and awareness of the Aboriginal population and its special needs within IH
• Relationships with the university and other education programs.
• Risk management.

Expected salary:

Location: Vancouver, BC

Job date: Wed, 17 Mar 2021 23:33:38 GMT