Manager, Shared Services, Red Fish Healing Centre, BC Mental Health & Substance Use Services – Coquitlam, BC

Job title: Manager, Shared Services, Red Fish Healing Centre, BC Mental Health & Substance Use Services – Coquitlam, BC

Job description: Manager, Shared Services
BC Mental Health & Substance Use Services
Coquitlam, BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What you’ll do

• Develop a human resources plan for staff for both sites to ensure future staffing needs are met and determines the ongoing credentialing requirements for Shared Services staff. Identify and articulates the strategic directions for professional development and ensures the implementation of approved strategies to achieve these goals. Develop nutrition and housekeeping services goals and objectives.
• Prepare, approve, administer, and monitors the Shared Services operating budget. Develop and monitor financial and operating reports, annual reports and workload measurements. Monitor the utilization of Shared Services using a workload measurement tool.
• Oversee a quality monitoring system and provides information and support to programs regarding required changes in practices. Direct the implementation and evaluation of continuous quality improvement. Develops implements and evaluates the department’s business plans. Oversees and negotiates service agreements between the Shared Services Department and outside suppliers.
• Establish systems to ensure professional standards for quality and service delivery within Shared Services. Participate with clinical dieticians to ensure clinical nutrition services practice guidelines and policies and procedures are adhered to. Ensure professional standards, practice guidelines and the code of ethics are understood, monitored and maintained. Monitors practice trends and makes recommendations on new skill requirements. Identifies opportunities to promote and support innovations in practice. Identify resource requirements for continuing education and professional development.
• Maintain a system of policy development to ensure policies pertinent to Shared Services are consistent with professional and practice guidelines and corporate policy. Maintains an awareness of legislation governing clinical practice.
• Establish contract reporting, quality control/performance measurements and evaluation procedures and requirements. Monitor client satisfaction, reporting and management systems to identify and follow-up on deficiencies in all housekeeping services.

What you bring

• A level of education, training, and experience equivalent to Masters Degree in Nutrition, Dietetics or related Health Discipline from a recognized university and seven years’ recent related experience in a complex health care or institution environment including a minimum of five years’ in a leadership capacity, or equivalent combination of education and experience.
• Full registration in the College of Dietitians of British Columbia and eligible for membership in Dietitians of Canada or practicing registration with relevant professional association.
• Ability to formulate and implement overall strategic plans consistent with organizational direction.
• Ability to facilitate and implement initiatives.
• Computer knowledge in the Windows environment including the development and use of PowerPoint presentations, organizational and Gantt charts for effective planning and communication.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time (1.00 FTE)
Location: 2745 Lougheed Hwy., Coquitlam, BC V3C 4J2
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 08:00-16:00.
Requisition # 129980

What we do

(BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of July 18, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

Labor Agreement Excluded
Requisition # 129980E-2382053
Work Site 2745 Lougheed Hwy, Coquitlam BC V3C 4J2
Job Type Regular, Full-Time
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 09-Aug-2022

Click Here to Apply

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