Manager, VIP Experiences & Hospitality

Job title: Manager, VIP Experiences & Hospitality

Job description: Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

Manage our world class VIP Hospitality operations and programming across all of our teams and LIVE vertical and venues. You will be responsible for executing a range of compelling VIP programs and be the operational expert to ensure all internal and external experiences and events are executed flawlessly. You have leadership experience with an innovative and strategic mindset and your ability to make things happen through your extensive networks, industry knowledge, high level of confidentiality and sound judgment are key to being successful in the role.

Most importantly you will inspire and foster an environment of inclusion where the team feels safe to be themselves, valued for their contributions, can do their best work and have fun doing it.

• Oversee a large and diverse portfolio of VIP experiences and programming to support retention, increase brand awareness and grow revenue
• Lead a group of high-performing individuals with portfolios across multiple properties (Leafs, Raptors, TFC, Argos and LIVE) and venues (Scotiabank Arena, BMO Field, Budweiser Stage and History)
• Provide proactive leadership and strategic direction for all VIP experiences, and be able to effectively communicate objectives to the team and key stakeholders involved
• Foster and build strong working relationships across the organization to move projects forward quickly and effectively
• Deliver best in class service and hospitality to our most valued VIPs
• Stay abreast of industry trends and competing or complimentary best practices to continually level up the client and event experience
• Manage all phases of event experience, including the development of comprehensive plans, timelines, venue selection, data management, content design, budget planning, and execution of live, virtual, and hybrid experiences
• Liaise with the Global Partnership Team to ensure experiences are appropriately scheduled and executed, and that sponsor and partner benefits are delivered
• Ensure all experiences have clear goals, a demonstrable strategy, and measurable objectives
• Work with the Brand Marketing and Communications Team to curate and deliver event collateral in line with brand guidelines
• Proactively identify areas to create process efficiencies and assess critical risk areas to develop/maintain appropriate contingency plans
• Conduct post-event debriefings to evaluate successful elements and challenges encountered, incorporating that information into the planning and execution of subsequent events
• Develop seasonal gifting strategy to support key retention strategies within the VIP Hospitality portfolio
• Negotiate vendor and supplier contracts within strict MLSE guidelines and budgetary parameters
• As a member of the Ticketing Leadership Team, you will serve as a subject matter expert on our VIP operations and support cross functional team and organization initiatives

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• 7+ years of relevant industry experience in VIP Hospitality, Client Servicing and Events/Experiences
• Must be an effective communicator that can convey information efficiently and build strong relationships with external clients and internal key stakeholders at all levels
• Ability to work autonomously and collaboratively as a team, while juggling multiple tasks and deliverables
• Financial planning and budget tracking experience
• Excellent event and project management skills – in-depth knowledge of event execution, creative development and contract negotiation
• Internally motivated, driven and a resourceful problem solver on the fly, knows how to find answers to provide the best solution and knows when to escalate
• Proven success leading a team of successful individuals through coaching, development, and culture building with 5+ years of leadership experience leading a medium-sized team.
• Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment
• Experienced user of event technology (CRM, registration, event applications), Microsoft 360 – Word, Excel, Outlook, PowerPoint, Photoshop
• The flexibility to work early mornings, late evenings, and weekends due to the nature of our events
• Available for 5-10% domestic and North American travel to execute VIP Experiences

Additional Information

Apply by: November 12th, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Click Here to Apply

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