ODSP ADMINISTRATIVE SUPPORT CLERK

Job Overview

Job title: ODSP ADMINISTRATIVE SUPPORT CLERK

Company: Tracks Employment Services

Job description: Job Title:

ODSP ADMINISTRATIVE SUPPORT CLERK
Work Hours: 37 hours/week
Wage: $24.28/hour
Anticipated Start Date: ASAP
Location: Orillia

Job Description: As a customer service provider and member of the program delivery team, you will:

  • provide clerical and administrative support services to the team;
  • greet visitors, answer incoming calls and respond to electronic inquiries;
  • sort and distribute incoming mail;
  • establish and maintain electronic and hard copy filing systems;
  • validate, assess and determine the release of social assistance payments;
  • make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
  • coordinate and maintain team schedules and calendars;
  • utilize databases, to gather/enter client information and data for reports and assignments.

Qualifications: Administrative, Clerical, and Financial Skills:

  • You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
  • You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
  • You can provide financial payment/reimbursement processing and monitoring services.
  • You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

  • You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
  • You demonstrate interpersonal and listening skills to elicit information and support team members.
  • You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.

Customer Service Skills:

  • You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
  • You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
  • You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.

Judgement and Organizational Skills:

  • You are able to organize and coordinate workflow, assess priorities and meet deadlines.
  • You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

Additional Information:
Employer: Ontario Public Service

How to Apply: https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=159113

Date Posted:

January 14, 2021

Posting expires:

February 13, 2021

*This posting has been provided by an external Employer.

Expected salary: $24.28 per hour

Location: Orillia, ON

Job date: Sat, 16 Jan 2021 05:09:14 GMT

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