Owner Experience Coordinator

Job title: Owner Experience Coordinator

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Job description: This job is posted by an employment agency or third party on behalf of the employer.

Employer Name: N/A

Industry Title: Traveler Accommodation (7211)

At Fairmont Hotels & Resorts unparalleled service and luxury await owners of Fairmont Heritage Place, At Nature’s Door. As an Owner Experience Coordinator, you will have the opportunity to showcase your passion for personalized service, and your knowledge of our community! Offering a flexible schedule and great perks, this is a term position with a fantastic global hotel brand.

**IMPORTANT** All candidates must apply through Whistler Personnel to be considered for this role. Please do not contact the Fairmont Heritage Place directly**

ABUOT THE ROLE:
>Full-time: shift work with a combination of daytime and evening shifts to allow for maximum time to play.
>Term position until September 7, 2021.
>Competitive wage based on experience, starting at $20 per hour.
>Wellness allowance which can be used towards a ski pass, discounted biking/yoga pass or other leisure activities.
>Travel perks to world-class Fairmont properties resorts in Vancouver, Hawaii and around the world.
>Incredible team culture with many engagement opportunities.

THE PERFECT CANDIDATE:
>Consistently offer professional, friendly and engaging service.
>Previous customer service related experience in a property management or hotel environment preferred.
>Administratively strong with proficiency in MS Office Suite programs.
>Strong interpersonal and problem-solving abilities is required.
>Previous computer skills working with property management system is preferred.
>Outstanding guest services skills and sophisticated verbal & written communication skills.
>Develop and maintain strong owner relationships by providing exceptional service.
>Knowledge of Whistler community amenities, activities, restaurants, shops, etc. is an asset.
>Highly responsible & reliable.
>Ability to work well under pressure in a fast-paced environment.
>Ability to work cohesively as part of a team.
>Ability to focus attention on guest needs, remaining calm and courteous at all times.
>Physically fit and able to work on your feet and occasionally lift heavy loads.
>BC Driver’s License with clean driving record and experience driving in winter elements.

RESPONSIBILITIES INCLUDE:
>Consistently offer professional, friendly and engaging service.
>Develop and maintain strong owner relationships by providing exceptional service.
>Assist owners regarding residential facilities in an informative and helpful way.
>Owner vacation planning and reservation booking.
>Maintain and update training materials and procedures.
>Address owner concerns and react quickly, logging and notifying proper manager.
>Provide shuttle service upon request to owners (when available).
>Coordinate and expedite housekeeping to ensure residence standards are consistently maintained.
>Conduct inspection of residences to assure Fairmont standards have been meet and set the residence to the owner needs.
>Ensure cleanliness of Owner’s Lodge and property.
>Assist with owner accounting; including special handling of accounts, check outs, processing of invoices, collection of dues, etc.
>Follow department policies, procedures, service and safety standards and policies.
>Other duties as assigned.

FOR MORE INFORMATION AND HOW TO APPLY:

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How to Apply

Expiring: May 28, 2021

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Location: Whistler, BC

Job date: Sun, 18 Apr 2021 06:17:38 GMT