PRNK – CRM Administrator and Analyst Career Advisor

Job title: PRNK – CRM Administrator and Analyst Career Advisor

Job description: SALARY: PRNK Part Time Support, $32.30 per hour, 35 hours per week (Monday – Friday, 8:30 am – 4:30 pm)

LOCATION: 200 King St.E.

STATUS: PRNK Part Time Support

EFFECTIVE DATE: Immediately – March 31, 2022

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Supports the ongoing development of the CRM (Customer Relationship Manager) platform.
• Works closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes.
• Adapts existing software to meet the changing needs of business objectives in alignment with George Brown’s Strategy 2022 and Vision 2030.
• Liaises with ITS for smooth operation of systems and system improvement/upgrades.
• Performs data integrity responsible for ensuring that the database is always available as needed.
• Develops and maintains data standards and procedures documentation for all aspects of the database, including, but not limited to, data entry instructions and user security levels.
• Responsible for the data integrations between systems as required. Examples include the integration of strategic digital engagement tools with the data within the CRM.
• Provides technical expertise to business projects and creates solutions to meeting identified challenges.
• Safeguards the confidentiality of data and ensures that the use and storage of data complies with Privacy legislation and College policies.
• Supports the declarative programming requirements of relevant aspects of the database, including, but not limited to, engagement tracking programming.
• Collaborate with internal stakeholders to effectively support data analytics as required.
• Other duties as assigned.

What qualifications do you need for this role?

• Four year degree or equivalent from a recognized post-secondary institution in Information Technology or Computer Science.
• Minimum five-year experience with Advanced knowledge of and experience working with customer relationship management software, preferably Salesforce CRM.
• Advanced knowledge of database programming, including SQL language requirements.
• Detailed knowledge and ability to use reporting tools, query applications, and measures and metrics.
• Exceptional project management, time management and organizational skills, with the ability to establish priorities and work to deadlines. Detail oriented.
• Strong analytical skills and a proactive approach to problem solving.
• Demonstrated initiative to explore and implement more efficient systems and measures.
• Ability to predict and document the needs of the end user.
• Excellent written verbal communication and interpersonal skills.
• Diplomacy and tact in teaching/coaching colleagues on database use, and supervising student employees.
• Demonstrated ability to take initiative; solution-focused approach to addressing challenges; dynamic, positive, enthusiastic, and creative; excellent team skills.
• Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
• Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
• Flexibility in adapting to change and in participating in consultative decision-making processes.

Interview process may consist of a practical skills component.

TO APPLY:

• If you are a George Brown College employee, go to

to apply via our internal site. * If you are an external candidate, go to
and click on the “Employment at George Brown” link or click on the ‘apply’ button to the left of the posted job to apply.

NOTES:

• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
• First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.

Closing: August 9, 2021

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at .

Send to a Friend 1)) && !window.MSStream; if (isIOS) { document.querySelector(‘.careerSiteHeader’).removeAttribute(‘aria-hidden’); document.querySelector(‘.careerSiteFooter’).removeAttribute(‘aria-hidden’); document.querySelector(‘[data-tag=’dlgChangeLanguage’]’).removeAttribute(‘aria-hidden’); var siblings = document.querySelector(‘.careerSite’).children; for (var i = 0; i
siblings.length; i++) { siblings[i].removeAttribute(‘aria-hidden’); }; }return false;” />

Please wait…

Email this Job Ad to your friend(s) by adding their email address(es) along with your details to the field below:

*Separate each recipient email address with a comma.

Recipient email address(es):
*

Your First Name:
*

Your Last Name:
*

Select which language the email should be sent in.

Language:

*

This Job Opening is already listed as one of your Interests. You cannot add the same Job Opening to your list of Interests more than one time.

To see your list of Interests, navigate to the Application Status tab within My Profile

Click Here to Apply

Source: