Receptionist / Administrative Assistant

April 30, 2021 Administrative

Job Overview

Job title: Receptionist / Administrative Assistant

Company: Enhanced Care Clinic

Job description: At Enhanced Care, we know the importance of primary care and family practice in everyone’s health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.

As we continue to expand, we are looking for Receptionist/ Administrative Assistant who have the passion to deliver the best possible care to our patients.

Summary: Receptionist/ Administrative Assistant to be part of a dynamic Rehab Team in an office consisting of Physicians, Chiropractors, Physiotherapist and Massage Therapists in a Multidisciplinary clinical setting. This is a permanent part-time position (~ 4 days/week).

Location: Aurora (14872 Yonge St, Aurora, ON, L4G 1N2)

Responsibilities:

Provides an administrative support to the rehab team, including but not limited to: registering patients, answering phone calls, booking appointments, following up on email inquires, management of incoming referrals, mail and faxes, and other administrative duties
Ensures a good flow in the clinic by managing patients appointments and wait time
Processing of extended health insurance (TELUS, MVA, WSIB)
Assisting physicians and therapists with managing patients, including preparing and cleaning of exam/treatment rooms between visits and other Covid-19 infection control procedures
Answering patient inquiries, emails and providing assistance in order to ensure a positive clinic experience on every visit
Participate in patient health status assessment and treatment plans with therapists
Assists patients with registrations forms and any other required paperwork
Reviews and updates patients demographics and obtains necessary information as required
Processes payments on point of sale machine
Assists with third party forms and letters

Requirements:

Previous experience in a medical office, physiotherapy clinic is an asset
Medical Office Administration certificate/diploma is considered an asset
Administrative or customer service experience, including in a non-medical field is considered an asset
Experience with PSS EMR software is an asset
Experience with Jane appointment booking software is an asset
Sound knowledge of medical terminology is considered an asset
Computer proficiency including Microsoft office and email required, experience with electronic charting systems and/or fax
Effective communication skills both oral and written English
Ability to problem solve, multitask, prioritize and cope with frequent interruptions and deadlines in a calm manner
Good organizational skills with a desire and the initiative to develop the full time position into a leadership role
Ability to work independently with minimal supervision in a team atmosphere
Ability to exercise good judgment and intuition
Ability to ensure professionalism in all communications with existing and potential patients and deliver superior service to patients and colleagues
Interest in exercise and healthy living an asset
New grads are welcome

** PLEASE DO NOT CALL, only candidates selected for an interview will be contacted. **

Why Enhanced Care might be right place for you:

Nominated for 2012 York Regions’ Character Organization Award
Winner of 2015 OPA’s Collaborative Services Award
Ongoing career training and development
Comprehensive Health Benefits