Receptionist-Administrative Clerk

Job title: Receptionist-Administrative Clerk

Job description: Title: Receptionist-Administrative Clerk

Employee Working Location: Office/In-person (Hamilton, ON)

Employment status: Temporary Part-Time (12 months)

Salary band: $16,723-$20,904 / year

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking a Receptionist-Administrative Clerk to join our team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

As a Receptionist-Administrative Clerk, you will be collaborating with the Transportation Program Supervisor and Senior Manager within Community Health and Wellness department of new strategic growth opportunities to expand capacity and grow programs and services.

In this role you will:

• Receive telephone inquiries and determine the nature of the inquiry and redirect call or responds to routine inquiries.
• Welcome and register walk-in clients and the general public and direct to appropriate destination.
• Accept payments from walk-in clients and forward appropriate documentation and control the office “petty cash” and maintenance of the cheque logbook and submit a monthly report to accounting.
• Accept and record donations, forward to accounting and mail out thank you letters.
• Handle all facets of incoming and outgoing mails and fax and arrange for courier services as required. May be required to track or initiate follow-up activities.
• Prepare letters, mass mailings, and fax according to the direction of the program coordinators
• Complete data entry into the Client Information Management System (CIMS) as required.
• Contact appropriate professionals for equipment service calls when necessary and maintain accurate records of the service calls.
• Maintain an inventory of office supplies, order supplies when necessary with approval from Manager.
• Assist with Transportation department scheduling duties and tasks.
• Perform other duties as required

What we are looking for:

• Post-secondary school education and one (1) but less than three (3) years of job-related work experience
• Strong verbal and written communication skills
• Strong interpersonal skills
• Good organizational, time management and problem-solving skills
• Customer Service experience is an asset
• Working knowledge of standard office procedures and MS Office computer software system
• Knowledge of the Client Information Management System (CIMS), and/or Trapeze (NOVUS) scheduling software are assets
• This position requires a successful Canadian criminal record, reference check, valid provincial Driver’s license, and First Aid certification (training provided)

Working Conditions:

• Duties are principally conducted at the Ancaster office of the Canadian Red Cross
• Most of the work is performed in an office environment that is clean and comfortable
• Hours of work will be 20 hours per week, Monday-Friday primarily from 12:30pm-4:30pm. Availability to work additional hours between 8:30am-12:30pm Monday to Friday is considered an asset.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

#RegularRecruitment

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