Restaurant Supervisor, Full Service Dining

Job title: Restaurant Supervisor, Full Service Dining

Job description: Supervisor, Full Service Dining

Job Title: Supervisor, Full-Service Dining

Location:North Vancouver

Department:Full-Service Dining

Reports to:Manager, Full-Service Dining

Role Status:Full-time and Part-time seasonal – hourly

About Us

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunities. Our team is dedicated to Grouse Mountain’s renowned excellence and its continued growth as Vancouver’s premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding), an inspiring setting and many unique employee privileges.Job Summary:

We are looking to recruit an enthusiastic supervisor to support staff in providing exceptional and memorable dining experiences for our guests, and assist management with overseeing the Front of House operations. The supervisor will maintain a positive and respectful relationship with team members, engage with guests in a professional, dignified manner, and assist management with potential service and product issues before they arise.

Essential Job Functions:

Assist service staff with providing exceptional service

Monitor and maintain safe practices

Provide training and overseeing the orientation of new employees to get them up to speed on the policies and procedures within the company

Continuously monitoring employee performance and identifying areas of improvement

Delegating tasks to ensure proper workflow

Provide the ultimate guest experience, get to know your guests and create an environment they want to experience again

Maintain cleanliness and organization of the restaurant and wait stations

Create the proper ambience and atmosphere in the restaurant

Knowledgeably recommend wine and drink pairings to the food menu for guests

Go above and beyond in recognition of special occasions for the reservations

Support management with payroll, inventory, schedules, and other duties as assigned

Supervisory DutiesThis position would directly supervise Full Service Dining Servers, Bartenders, and Support staff during a shift, and report to the Full Service Dining Management Team and Director of Food and BeverageRequired Qualifications and Abilities

Serving It Right Certificate required

WSET or other professional wine training or certification is an asset

At least two years’ experience serving or bartending in an elevated restaurant environment

At least one years’ experience supervising in a high volume restaurant environment

Possess excellent customer service, organizational and communication skills

Ability to work in a fast-paced environment

Personable, friendly and outgoing

High energy and strong work ethic

Working Conditions

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

Compensation and Benefits

$19.84-$23.20/ hour + gratuities

All positions are eligible for the following benefits and perks:

Free Seasonal Access Pass

Free Parking

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program

Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer)

Access to free Employee and Family Assistance Program

Excellent training and professional development

Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

RRSP matching plan after 1 year of service

Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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