Shop Supervisor

Job title: Shop Supervisor

Company: Wajax

Job description: Description :

The Opportunity

Manage day to day shop activities, provide technical guidance, assist, or conduct the repair process, ensure excellent customer service is provided by the service team, supervise service staff, ensure that all service functions are operating at optimum levels and are continuously improving.
Ensures implementation and management of processes and policies to maximize internal and external customer satisfaction and operational efficiencies.

At Wajax we want to find critical thinkers, high performers, and team players; we aim to foster a collaborative and team-oriented environment, with many opportunities for advancement and continuing education.

Key Responsibilities

Shop/Service Management

• Handle customer inquiries related to service and technical issues.
• Determine the priority and specifications of jobs, and assign according to employee capabilities.
• Ensure that paperwork is maintained up-to-date and is completed and turned in, in a timely fashion.
• Responsible to ensure that employees have the materials and parts they need to perform their duties.
• Provide guidance whether to re-use or order parts.
• Assess and ensure that employees are using their time efficiently.
• Oversees Health & Safety in shop to ensure that all policies and practices are applied correctly.

Leadership and Supervision

• Responsible for the supervision of a team of employees; this includes coaching, scheduling, attendance, conflict resolution, training.
• Assist employees in the completion of their duties, as required.
• Work with other Wajax leaders in a larger branch environment

Additional Responsibilities

• Report the progress on all jobs to the Service Manager.
• Look up parts (online or manually) to find parts numbers of suppliers and submit parts requests to the Service Coordinator.
• Participate in tool box meetings.
• Complete labor estimates.
• Perform various additional duties, as required.

Qualifications

Work Experience: Minimum of 2 years of in a supervisory role or leading maintenance teams. Customer service experience, preferably in industrial maintenance and repair. Experience leading a team of technicians or technical staff

Education: College Diploma (DEC) or equivalent, Red Seal Millwright or equivalent

Knowledge: Strong technical knowledge of hydraulic equipment, components and repairs. General knowledge of industrial goods and equipment.

Proficiency: Intermediate level of knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.

The Company

Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries – to name a few.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:

• 100% employer paid medical and dental benefits with no waiting period for eligibility
• Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
• Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.

Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.

Expected salary:

Location: Langley City, BC

Job date: Fri, 26 Mar 2021 03:24:18 GMT