Spa Receptionist

Job title: Spa Receptionist

Job description: About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

This position will provide spa reception and administrative services to support the public-facing Durham College spa operational hours. The spa receptionist receives customers and attends to their inquiries about services offered and including welcoming and professionally greeting guests to maintain good relationships and a positive image, keeping accurate records of business transactions by scheduling, receiving payments fielding email, in-person and telephone inquiries along with managing client records and informing faculty of scheduling changes.

DUTIES: * Review appointments in scheduling software, confirm and re-book client appointments accordingly, and prepare waitlists for high-demand appointment dates and times to optimize student learning outcome achievement

• Perform opening, closing and operational duties as assigned for the Durham College spa.
• Check-in, check out, process client payments and retail purchases and reschedule clients using spa software and chase payment systems at the reception desk for a multi-disciplinary spa.
• Account for all payments cross-referencing end-of-batch settlements and daily spa sales recorded in the software
• Assist with receiving, and restocking retail boutique inventory.
• Fields and responds to incoming and outgoing phone calls and email inquiries to answer client questions, provide information about treatments, policies, procedures, location, hours of operation, and parking details and schedule or reschedule appointments promptly to optimize student competency acquirement.
• Acquire client information on health history and waiver and release forms, while maintaining client confidentiality and privacy.
• Maintain a clean, well-stocked reception and retail area. Restock centralized PPE, spa cleaning solutions and supplies in the absence of the spa technologist to optimize spa operations.
• Label, file, maintain and retrieve client files per regulatory and privacy act standards. Liaise with the records manager for inactive records to maintain appropriate records management.
• Update client information and spa inventory software records.

QUALIFICATIONS: * A minimum of a 1-year certificate in Office Administration.

• A minimum of 1 year of work experience in a high-volume customer service or reception environment, multi-disciplinary spa or clinic setting.
• Experience with payment processing, client record maintenance, and general administration.
• High Proficiency in Verbal and Written Communication
• Experience with sales, customer service, and conflict resolution.
• The candidate has proven ability to perform clerical data entry, filing, and answering phone calls with attention to detail .
• Experience with spa software and proficiency with Microsoft Office.
• The candidate possesses strong prioritization and organizational skills.

Required Skills

Hourly rate: $19.55 per hour

Required Experience

Regular Part-Time Support Opportunity

Hours: 24 hours per week

Please apply below by submitting your cover letter and resume to the online portal. Applications will be accepted until October 31st, 2023. Competition number SP23-29R.

Hourly rate: $19.55 per hour

Regular Part-Time Support Opportunity

Hours: 24 hours per week

Please apply below by submitting your cover letter and resume to the online portal. Applications will be accepted until October 31st, 2023. Competition number SP23-29R.

Click Here to Apply

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