Specialist, Customer Service Representative

Job title: Specialist, Customer Service Representative

Company: XPO Logistics

Job description: Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from XPO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.

What you’ll do on a typical day:

• Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations
• Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary
• Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements
• Establish a plan to align service partners for success
• Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines

What you need to succeed at XPO:

At a minimum, you’ll need:

• 1 year of experience in transportation or customer service in a call center environment
• Experience with Microsoft Office Suite

It’d be great if you also have:

• Bachelor’s degree
• 2 years of experience in a call center environment
• Ability to work independently, with little or no supervision and/or in a team environment
• Excellent verbal and written communication skills
• Positive, can-do attitude to achieve goals
• Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
• Strong organizational and investigative skills

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@xpo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Accommodation email must include:

• Your name
• Job title with location (city/province) and requisition ID
• A clear description of the disability accommodation that you are seeking

Expected salary:

Location: Burnaby, BC

Job date: Sun, 21 Feb 2021 07:47:19 GMT